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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    Maybe the link should take you to the 'root cause analysis' first???


    The information you are immediately presented with, we all know, only too well, as we the consumer had to DEAL with it.

    As for the MAC free version. If people are stupid enough to pay 3x as much for 1/2 of what a windows pc can do, and they are SOLD on the basis that there are no viruses blah blah blah.. Then why should we 'the paying consumer' help fund something to give them something for FREE, when they obviously have more money than sense anyway.

    Just concentrate on getting your MAIN product right, which we PAY a LOT of money for.

    :33641
Reply
  • 0

    Maybe the link should take you to the 'root cause analysis' first???


    The information you are immediately presented with, we all know, only too well, as we the consumer had to DEAL with it.

    As for the MAC free version. If people are stupid enough to pay 3x as much for 1/2 of what a windows pc can do, and they are SOLD on the basis that there are no viruses blah blah blah.. Then why should we 'the paying consumer' help fund something to give them something for FREE, when they obviously have more money than sense anyway.

    Just concentrate on getting your MAIN product right, which we PAY a LOT of money for.

    :33641
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