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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    I don't know about compensation, but I'm not as Pro-Sophos as I used to be.

    I just received their latest email which states:

    The root cause analysis is now available on our website, linked from our knowledgebase article. In it we explain how this event occurred and what changes Sophos has already made—or will make in the near future—to ensure this kind of incident does not happen again.

    Clicking on the link takes you to a page where none of the above is stated???

    Absolute rubbish and unprofessional. I will be looking at other Anti-Virus products when our contract is up. I think one of the problems with Sophos is they're trying to do too much. They should just concentrate on the thing they 'used' to do best.

    Oh and another thing that also pushes me away from them, is how they give MAC users FREE AV software???

    Yeah... See ya Sophos.

    :33633
Reply
  • 0

    I don't know about compensation, but I'm not as Pro-Sophos as I used to be.

    I just received their latest email which states:

    The root cause analysis is now available on our website, linked from our knowledgebase article. In it we explain how this event occurred and what changes Sophos has already made—or will make in the near future—to ensure this kind of incident does not happen again.

    Clicking on the link takes you to a page where none of the above is stated???

    Absolute rubbish and unprofessional. I will be looking at other Anti-Virus products when our contract is up. I think one of the problems with Sophos is they're trying to do too much. They should just concentrate on the thing they 'used' to do best.

    Oh and another thing that also pushes me away from them, is how they give MAC users FREE AV software???

    Yeah... See ya Sophos.

    :33633
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