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no communication between client and server

Hi,

I have a Sophos Endpoint Security 10.0 in my client win XP and 7 and a Sophos Enterprise Console 4.5.1, all in active directory.

But since a while my Enterprise Console doesn't receive message from my client ,I can"t scan my client from my Enterprise Console and no virus are detected in "computer with alarm" while I have virus in some of my computer.

The clients are online and seen by the server but I can do nothing from the Enterprise Console no scan, no update or resolve the alarm. All the client are mute since the same date.

Anybody familiar with this problems ?

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0 QC over 12 years ago

Hello error01,
the same error who loops back all the time
right, it's just that it has lots of messages for the console which it enqueues for transmission but can't deliver. Think we can put the client aside.
Please see item 1. in Enterprise Console: Sophos Message Router service terminated with Windows Event ID 7031 - well, it just points you to The Envelopes folder in Endpoint Security and Control, you can go to the latter directly.
HTH
Christian
:33677
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0 QC over 12 years ago

Hello error01,
the same error who loops back all the time
right, it's just that it has lots of messages for the console which it enqueues for transmission but can't deliver. Think we can put the client aside.
Please see item 1. in Enterprise Console: Sophos Message Router service terminated with Windows Event ID 7031 - well, it just points you to The Envelopes folder in Endpoint Security and Control, you can go to the latter directly.
HTH
Christian
:33677
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