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no communication between client and server

error01

Hi,

I have a Sophos Endpoint Security 10.0 in my client win XP and 7 and a Sophos Enterprise Console 4.5.1, all in active directory.

But since a while my Enterprise Console doesn't receive message from my client ,I can"t scan my client from my Enterprise Console and no virus are detected in "computer with alarm" while I have virus in some of my computer.

The clients are online and seen by the server but I can do nothing from the Enterprise Console no scan, no update or resolve the alarm. All the client are mute since the same date.

Anybody familiar with this problems ?

:33495


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  • 0

    Hi,

    Yes  the Sophos Message Router service isn't running and when I try to start it I have an error 1067: the process is stop unexpectedly.

    Yes sorry my client is SC0020 and my server sophos is 172.17.17.222 and the log that I send is from my client SC0020.

    This is the complet LOG from my client SC0020

    25.09.2012 10:07:21 0834 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20120925-080721.log
    25.09.2012 10:07:21 0834 I Sophos Messaging Router 3.4.1.3411 starting...
    25.09.2012 10:07:21 0834 I Setting ACE_FD_SETSIZE to 138
    25.09.2012 10:07:21 0834 I Initializing CORBA...
    25.09.2012 10:07:22 0834 I Setting connection cache limit to 10
    25.09.2012 10:07:22 0834 I Creating ORB runner with 4 threads
    25.09.2012 10:07:22 0834 I This computer is part of the domain PBNA
    25.09.2012 10:07:22 0834 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    25.09.2012 10:07:22 0834 E Unable to find service: ImR_Client_Adapter
    25.09.2012 10:07:22 0834 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000d0000003137322e31372e31362e3836000001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001009700004f41540100000014000000010097000100010000000000090101000000000014000000080000000100a60086000220
    25.09.2012 10:07:22 0834 I Successfully validated this router's IOR
    25.09.2012 10:07:22 0834 I Reading router table file
    25.09.2012 10:07:25 0834 I Host name: SC0020
    25.09.2012 10:07:25 0834 I Local IP addresses: 172.17.16.86 
    25.09.2012 10:07:25 0834 I Resolved name: SC0020.PBNA.intra
    25.09.2012 10:07:25 0834 I Resolved alias/es: 
    25.09.2012 10:07:25 0834 I Resolved IP addresses: 172.17.16.86 
    25.09.2012 10:07:25 0834 I Resolved reverse names/aliases: SC0020.PBNA.intra 
    25.09.2012 10:07:25 098C I Routing to parent: id=004EF3FF, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004EF41C, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004EF41E, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 0834 I Waiting for messages...
    25.09.2012 10:07:25 098C I Routing to parent: id=004F0DBA, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004F1A3A, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004F1CFC, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004FEF5F, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005043F8, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 099C I Getting parent router IOR from 172.17.17.222:8192
    25.09.2012 10:07:25 098C I Routing to parent: id=00511680, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0051951D, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0052EB7D, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=00539941, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=00545356, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0054EA54, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0056D465, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=00582CF2, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0059378F, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0059849B, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9184, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91B3, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 0834 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 3, max number of user ports 15360
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91B4, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91B8, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91BB, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91C4, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91E5, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9210, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9214, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9215, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9217, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9219, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921A, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921C, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921D, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921F, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9220, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9222, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9223, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9225, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9227, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9228, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A922A, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent

    :33669
Reply
  • 0

    Hi,

    Yes  the Sophos Message Router service isn't running and when I try to start it I have an error 1067: the process is stop unexpectedly.

    Yes sorry my client is SC0020 and my server sophos is 172.17.17.222 and the log that I send is from my client SC0020.

    This is the complet LOG from my client SC0020

    25.09.2012 10:07:21 0834 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20120925-080721.log
    25.09.2012 10:07:21 0834 I Sophos Messaging Router 3.4.1.3411 starting...
    25.09.2012 10:07:21 0834 I Setting ACE_FD_SETSIZE to 138
    25.09.2012 10:07:21 0834 I Initializing CORBA...
    25.09.2012 10:07:22 0834 I Setting connection cache limit to 10
    25.09.2012 10:07:22 0834 I Creating ORB runner with 4 threads
    25.09.2012 10:07:22 0834 I This computer is part of the domain PBNA
    25.09.2012 10:07:22 0834 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    25.09.2012 10:07:22 0834 E Unable to find service: ImR_Client_Adapter
    25.09.2012 10:07:22 0834 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000d0000003137322e31372e31362e3836000001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001009700004f41540100000014000000010097000100010000000000090101000000000014000000080000000100a60086000220
    25.09.2012 10:07:22 0834 I Successfully validated this router's IOR
    25.09.2012 10:07:22 0834 I Reading router table file
    25.09.2012 10:07:25 0834 I Host name: SC0020
    25.09.2012 10:07:25 0834 I Local IP addresses: 172.17.16.86 
    25.09.2012 10:07:25 0834 I Resolved name: SC0020.PBNA.intra
    25.09.2012 10:07:25 0834 I Resolved alias/es: 
    25.09.2012 10:07:25 0834 I Resolved IP addresses: 172.17.16.86 
    25.09.2012 10:07:25 0834 I Resolved reverse names/aliases: SC0020.PBNA.intra 
    25.09.2012 10:07:25 098C I Routing to parent: id=004EF3FF, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004EF41C, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004EF41E, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 0834 I Waiting for messages...
    25.09.2012 10:07:25 098C I Routing to parent: id=004F0DBA, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004F1A3A, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004F1CFC, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=004FEF5F, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005043F8, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 099C I Getting parent router IOR from 172.17.17.222:8192
    25.09.2012 10:07:25 098C I Routing to parent: id=00511680, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0051951D, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0052EB7D, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=00539941, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=00545356, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0054EA54, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0056D465, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=00582CF2, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0059378F, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=0059849B, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9184, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91B3, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 0834 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 3, max number of user ports 15360
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91B4, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91B8, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91BB, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91C4, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A91E5, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9210, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9214, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9215, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9217, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9219, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921A, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921C, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921D, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A921F, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9220, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9222, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9223, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9225, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9227, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A9228, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent
    25.09.2012 10:07:25 098C I Routing to parent: id=005A922A, origin=Router$SC0020:216027.Agent, dest=EM, type=EM-EntityEvent

    :33669
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