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no communication between client and server

error01

Hi,

I have a Sophos Endpoint Security 10.0 in my client win XP and 7 and a Sophos Enterprise Console 4.5.1, all in active directory.

But since a while my Enterprise Console doesn't receive message from my client ,I can"t scan my client from my Enterprise Console and no virus are detected in "computer with alarm" while I have virus in some of my computer.

The clients are online and seen by the server but I can do nothing from the Enterprise Console no scan, no update or resolve the alarm. All the client are mute since the same date.

Anybody familiar with this problems ?

:33495


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  • 0

    Hi, 

    I Getting parent router IOR from SRV_SOPHOS:8192
    25.09.2012 10:20:15 09A4 W Delivery failed(Timeout) for message type EM-EntityEvent, originator Router$SC0020:216027.Agent
    25.09.2012 10:20:15 09A4 W Delivery failed(Timeout) for message type EM-EntityEvent, originator Router$SC0020:216027.Agent
    25.09.2012 10:20:15 09A4 W Delivery failed(Timeout) for message type EM-EntityEvent, originator Router$SC0020:216027.Agent
    25.09.2012 10:22:26 099C I This computer is part of the domain PBNA
    25.09.2012 10:22:56 099C I Getting parent router IOR from 172.17.17.222:8192
    25.09.2012 10:27:56 099C I Getting parent router IOR from fe80::a9dc:bbbd:3cf4:10f4:8192
    25.09.2012 10:27:56 099C E ACE_INET_Addr::ACE_INET_Addr: fe80::a9dc:bbbd:3cf4:10f4: Le nom demandé est valide, mais aucune donnée du type requise n’’’’a été trouvée. 
    25.09.2012 10:27:56 099C W Parent address unknown: Le nom demandé est valide, mais aucune donnée du type requise n’’’’a été trouvée. (11004)

    it's what I found in the log router it's the most recent log that I have in my "C:\ProgramData\Sophos\Remote Management System\3\Router\Log".

    I look in my Sophos SQL database and the last entry was at the same date that my problems and the service Sophos Message Router in my server is down and I can"t start it, it can be problematic.

    :33645
Reply
  • 0

    Hi, 

    I Getting parent router IOR from SRV_SOPHOS:8192
    25.09.2012 10:20:15 09A4 W Delivery failed(Timeout) for message type EM-EntityEvent, originator Router$SC0020:216027.Agent
    25.09.2012 10:20:15 09A4 W Delivery failed(Timeout) for message type EM-EntityEvent, originator Router$SC0020:216027.Agent
    25.09.2012 10:20:15 09A4 W Delivery failed(Timeout) for message type EM-EntityEvent, originator Router$SC0020:216027.Agent
    25.09.2012 10:22:26 099C I This computer is part of the domain PBNA
    25.09.2012 10:22:56 099C I Getting parent router IOR from 172.17.17.222:8192
    25.09.2012 10:27:56 099C I Getting parent router IOR from fe80::a9dc:bbbd:3cf4:10f4:8192
    25.09.2012 10:27:56 099C E ACE_INET_Addr::ACE_INET_Addr: fe80::a9dc:bbbd:3cf4:10f4: Le nom demandé est valide, mais aucune donnée du type requise n’’’’a été trouvée. 
    25.09.2012 10:27:56 099C W Parent address unknown: Le nom demandé est valide, mais aucune donnée du type requise n’’’’a été trouvée. (11004)

    it's what I found in the log router it's the most recent log that I have in my "C:\ProgramData\Sophos\Remote Management System\3\Router\Log".

    I look in my Sophos SQL database and the last entry was at the same date that my problems and the service Sophos Message Router in my server is down and I can"t start it, it can be problematic.

    :33645
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