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no communication between client and server

error01

Hi,

I have a Sophos Endpoint Security 10.0 in my client win XP and 7 and a Sophos Enterprise Console 4.5.1, all in active directory.

But since a while my Enterprise Console doesn't receive message from my client ,I can"t scan my client from my Enterprise Console and no virus are detected in "computer with alarm" while I have virus in some of my computer.

The clients are online and seen by the server but I can do nothing from the Enterprise Console no scan, no update or resolve the alarm. All the client are mute since the same date.

Anybody familiar with this problems ?

:33495


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    Hello error01,

    if no client communicates with the console there has likely been a change somewhere. BTW: AutoUpdate and RMS are independent components and use different ports and protocols, thus one might work while the other does not.

    Please take a look at a client's router logs - there should be recent entries. Usually there is a line saying Getting parent router IOR from - there might be an error reported in the following lines. If unsure, please post a snippet here.

    Christian

    :33627
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  • 0

    Hello error01,

    if no client communicates with the console there has likely been a change somewhere. BTW: AutoUpdate and RMS are independent components and use different ports and protocols, thus one might work while the other does not.

    Please take a look at a client's router logs - there should be recent entries. Usually there is a line saying Getting parent router IOR from - there might be an error reported in the following lines. If unsure, please post a snippet here.

    Christian

    :33627
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