the computer must be restarted before continuing installation

Hello che,

dunno if the Bootstrapper log (please see Console 5.x: Prerequisite checks ...) has more details. The check tells you that the RunOnce key ([HKLM|HKCU]\SOFTWARE\[Wow5432Node\]Microsoft\Windows\CurrentVersion\RunOnce) isn't empty. The entries should be gone after a reboot - what's in there?

Christian

Hi QC,

thank you so much for your response its been days since i am trying to install sophos enterprise consol 5.2 on windows server 2008 R2

and yes about what you asked me to check there is still Runonce.

What shall i do?

Hi,

The info in this one:

http://www.sophos.com/en-us/support/knowledgebase/113945.aspx#PendingReboots

should help.

Regards.

Jak

Hello che,

the RunOnce key does always exist, if you get a fatal error from the prereqs-check there are one or more values in there (which are either not cleared or recreated). If indeed there are some, could you perhaps post them (screenshot or from an export)?

Christian

Hi Christian,

Thanks for your reply i have attached the run once like you asked me and i think there is nothing there.

It's: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

Maybe just rename it.

Jak

Jak might be right.

I was thinking of the message which doesn't allow you to proceed as opposed to  We recommend that you restart the computer before installing Sophos Enterprise Console - though IIRC you can decide to continue for the latter. Guess the message in the bootstrap log is a little bit more precise about the reason (though the texts use to change slightly which each SEV version). BTW - as far as I can determine setup.exe checks the current user's RunOnce key (HKCU, not HKLM) for a specific value name

Christian.

Hi Guys,

I just want to show you what kind of error that it shows when i run the setup

Hello che,

please check the bootstrapper log for a line with ERROR in the 4th column - this should name the check which failed.

Christian

If Not mistaked i have found the total summary check it please

Overall summary:
Final result: Passed
Exit code (Decimal): 0
Exit message: Passed
Start time: 2014-01-12 16:50:58
End time: 2014-01-12 16:53:10
Requested action: Uninstall

Machine Properties:
Machine name: WFPETKBDSOPHOS
Machine processor count: 4
OS version: Windows Server 2008
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 32 Bit
OS clustered: No

Product features discovered:
Product Instance Instance ID Feature Language Edition Version Clustered
Sql Server 2008 SOPHOS MSSQL10.SOPHOS Database Engine Services 1033 Express Edition 10.1.2531.0 No
Sql Server 2008 SOPHOS MSSQL10.SOPHOS SQL Server Replication 1033 Express Edition 10.1.2531.0 No

Package properties:
Description: SQL Server Database Services 2008
SQLProductFamilyCode: {628F8F38-600E-493D-9946-F4178F20A8A9}
ProductName: SQL2008
Type: RTM
Version: 10
SPLevel: 0
Installation edition: EXPRESS

User Input Settings:
ACTION: Uninstall
CONFIGURATIONFILE: C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\20140112_165036\ConfigurationFile.ini
FEATURES: SQLENGINE,REPLICATION,SNAC_SDK
HELP: False
INDICATEPROGRESS: False
INSTANCEID: <empty>
INSTANCENAME: SOPHOS
QUIET: False
QUIETSIMPLE: False
X86: True

Configuration file: C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\20140112_165036\ConfigurationFile.ini

Detailed results:
Feature: SQL Client Connectivity SDK
Status: Skipped
MSI status: Passed
Configuration status: Passed

Feature: Database Engine Services
Status: Passed
MSI status: Passed
Configuration status: Passed

Feature: SQL Server Replication
Status: Passed
MSI status: Passed
Configuration status: Passed

Rules with failures:

Global rules:

There are no scenario-specific rules.

Rules report file: C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\20140112_165036\SystemConfigurationCheck_Report.htm