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Restricted access to sophos: how fix SHH-updater B False positive?

I am using my mother's PC which she bought from her company several years ago, they also supplied the software. I am in another country and cannot bring the PC to the company.

I am affected by the SHH Updater problem:

The sophos symbol is crossed out

Next to the SHH updater there is a lot of junk in my quarantene, like trojans and conficker. I cannot take any actions on those due to localadmin rights only.

How can I fix the problem right here? I cannot disable online access and cannot download updates, because I do not have the product liscense.

Will it be fixed by itself?

I am not protected? Can I use online banking and skype?

Many Thanks!

Diana

:32531


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