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Restricted access to sophos: how fix SHH-updater B False positive?

rain

I am using my mother's PC which she bought from her company several years ago, they also supplied the software. I am in another country and cannot bring the PC to the company.

I am affected by the SHH Updater problem:

The sophos symbol is crossed out

Next to the SHH updater there is a lot of junk in my quarantene, like trojans and conficker. I cannot take any actions on those due to localadmin rights only.

How can I fix the problem right here? I cannot disable online access and cannot download updates, because I do not have the product liscense.

Will it be fixed by itself?

I am not protected? Can I use online banking and skype?

Many Thanks!

Diana

:32531


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    rain wrote:

    Hi,

    I have local administrator rights to this computer, so I can install software updates. But I cannot change the configuration in sophos, with the exception of "configure->virus->right click scan".

    Thanks for replying so quickly,

    Diana

    Hi Diana,

    If no files have been deleted or moved and you just need to get the endpoint to update again, your easiest option is:
    1. Navigate to c:\program files\sophos\sophos anti-virus\ and delete the file agen-xuv.ide
    2. Open the services snap-in (Start > Run > services.msc) and restart the Sophos Anti-Virus service.

    3. Right click the Sophos shield in the system tray and select Update Now.

    Please post back if you hit any snags.

    :32541
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  • 0
    rain wrote:

    Hi,

    I have local administrator rights to this computer, so I can install software updates. But I cannot change the configuration in sophos, with the exception of "configure->virus->right click scan".

    Thanks for replying so quickly,

    Diana

    Hi Diana,

    If no files have been deleted or moved and you just need to get the endpoint to update again, your easiest option is:
    1. Navigate to c:\program files\sophos\sophos anti-virus\ and delete the file agen-xuv.ide
    2. Open the services snap-in (Start > Run > services.msc) and restart the Sophos Anti-Virus service.

    3. Right click the Sophos shield in the system tray and select Update Now.

    Please post back if you hit any snags.

    :32541
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