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Restricted access to sophos: how fix SHH-updater B False positive?

I am using my mother's PC which she bought from her company several years ago, they also supplied the software. I am in another country and cannot bring the PC to the company.

I am affected by the SHH Updater problem:

The sophos symbol is crossed out

Next to the SHH updater there is a lot of junk in my quarantene, like trojans and conficker. I cannot take any actions on those due to localadmin rights only.

How can I fix the problem right here? I cannot disable online access and cannot download updates, because I do not have the product liscense.

Will it be fixed by itself?

I am not protected? Can I use online banking and skype?

Many Thanks!

Diana

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0 test25 over 13 years ago

Without a valid product license your machine will not be able to update - however given that it is likely that you are affected by the recent issue implies that you do have a working username and password.
If you don't have rights to configure this machine - you will not be able to remediate this isse, either by applying the published fixes or be reinstallign the product.
Can you confirm that you do not have rights to install software on this machine?
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0 test25 over 13 years ago

Without a valid product license your machine will not be able to update - however given that it is likely that you are affected by the recent issue implies that you do have a working username and password.
If you don't have rights to configure this machine - you will not be able to remediate this isse, either by applying the published fixes or be reinstallign the product.
Can you confirm that you do not have rights to install software on this machine?
:32535
Cancel
Vote Up 0 Vote Down

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