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Sophos deactivating Windows 8.1

danindub

Hi guys,

It would appear that Sophos Antivirus is detecting virus in Windows 8.1 in following files:

C:\Windows\System32\sppsvc.exe

C:\Windows\System32\sppcext.dll

As a result it's breaking Windows 8.1 activation system. We tried to exclude files from on-access scanning, but activation is breaking regardless.

Please assist.

:51820


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  • 0

    Hello Keith1213,

    if this is the same issue then danindub apparently never sent a sample.

    Please submit samples of the detected files to the Labs. First of all this is one of the best ways to assess whether they're clean or not and zeroth (forgive the pun) the only way to get a correction for a potential false positive Mal/FakeAV-MR (its Analysis lists Please send us a sample as first option) detection. 

    Christian

    :54943
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  • 0

    Hello Keith1213,

    if this is the same issue then danindub apparently never sent a sample.

    Please submit samples of the detected files to the Labs. First of all this is one of the best ways to assess whether they're clean or not and zeroth (forgive the pun) the only way to get a correction for a potential false positive Mal/FakeAV-MR (its Analysis lists Please send us a sample as first option) detection. 

    Christian

    :54943
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