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Sophos deactivating Windows 8.1

danindub

Hi guys,

It would appear that Sophos Antivirus is detecting virus in Windows 8.1 in following files:

C:\Windows\System32\sppsvc.exe

C:\Windows\System32\sppcext.dll

As a result it's breaking Windows 8.1 activation system. We tried to exclude files from on-access scanning, but activation is breaking regardless.

Please assist.

:51820


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  • 0
    Hello danindub,

    please always include the name of the detections - otherwise advice can only be general.
    You should "submit samples" of the files (search for the term in the knowledgebase if you don't know how to do it). Does the exclusion work - i.e. no alert - but activation still fails (and the files are still there)? If so, there's something fishy ...

    Christian
    :51822
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  • 0
    Hello danindub,

    please always include the name of the detections - otherwise advice can only be general.
    You should "submit samples" of the files (search for the term in the knowledgebase if you don't know how to do it). Does the exclusion work - i.e. no alert - but activation still fails (and the files are still there)? If so, there's something fishy ...

    Christian
    :51822
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