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Macs showing offline

matt19849

Hi,

Recently I have set out Enterprise Consle to sync with AD which has worked fine for Windows desktops/laptops.

All our Macs have decided to be greyed out now where before they were showing as online and fully updated etc

Is there a reason for this? Can it be sorted out without having to re-install the software on the macs?

Cheers

Matt

:27537


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  • 0

    Hello Matt,

    so the management server is shown under Current parent address? Somewhat strange that the clients don't show in the console. Well, I'd take a look at the client's router logs (in the parent directory of NetworkReport) - they should show the exchange between client and server. The corresponding logs on the server are in %ProgramData%\Sophos\Remote Management System\3\Router\Logs, also the Msgn logs in %ProgramData%\Sophos\Sophos Endpoint Management\4.7\log give a compact view of the messages passed from/to the clients - if there is no trace of the Macs then communication is likely the problem (i.e. the management server does not receive the status). 

    Christian

    :27605
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  • 0

    Hello Matt,

    so the management server is shown under Current parent address? Somewhat strange that the clients don't show in the console. Well, I'd take a look at the client's router logs (in the parent directory of NetworkReport) - they should show the exchange between client and server. The corresponding logs on the server are in %ProgramData%\Sophos\Remote Management System\3\Router\Logs, also the Msgn logs in %ProgramData%\Sophos\Sophos Endpoint Management\4.7\log give a compact view of the messages passed from/to the clients - if there is no trace of the Macs then communication is likely the problem (i.e. the management server does not receive the status). 

    Christian

    :27605
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