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Macs showing offline

matt19849

Hi,

Recently I have set out Enterprise Consle to sync with AD which has worked fine for Windows desktops/laptops.

All our Macs have decided to be greyed out now where before they were showing as online and fully updated etc

Is there a reason for this? Can it be sorted out without having to re-install the software on the macs?

Cheers

Matt

:27537


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    Hello Matt,

    so the Macs just moved from the group they were in before (which one?) to the correct synced group and turned unmanaged? Don't have Macs in AD so can't say how sync behaves with Macs, but I don't think that the move should break communications.

    For a start, you could open the file ReportData.xml (use Spotlight or look in MacHD/Library/Logs/SophosMessageRouter/NetworkReport) in Safari and check for errors.

    Christian

    :27547
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  • 0

    Hello Matt,

    so the Macs just moved from the group they were in before (which one?) to the correct synced group and turned unmanaged? Don't have Macs in AD so can't say how sync behaves with Macs, but I don't think that the move should break communications.

    For a start, you could open the file ReportData.xml (use Spotlight or look in MacHD/Library/Logs/SophosMessageRouter/NetworkReport) in Safari and check for errors.

    Christian

    :27547
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