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SEC reinstall over to change db un and pw failing.

S7_Edward

SEC 5.0.0.8

I am trying to reinstall the enterprise console over again to change the user and password used for the db. For some reason the install constantly fails. Any ideas?

:33587


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    Jak,

    Yeah, the keys look like this (currently) - 

    DatabaseUserDomain - [domain1]

    DatabaseUserName - administrator

    DatabaseUserPassword - [password]

    UseClearText - 0x00000001 (1)

    The reason we want to change it is that it was created using the 'administrator' account instead of a 'sophosadmin' account. When I change it to the obfuscated password (I got the same as the one you listed) and change the (UseClearText to 0) I can't start up the management service and get the following error in app log.

    Event 8004, Sophos Management Service

    Initialization failed.

    Step: Creating a database connection
    Error: std::runtime_error
    Data: createAccessToken: LogonUser failed

    :33779
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  • 0

    Jak,

    Yeah, the keys look like this (currently) - 

    DatabaseUserDomain - [domain1]

    DatabaseUserName - administrator

    DatabaseUserPassword - [password]

    UseClearText - 0x00000001 (1)

    The reason we want to change it is that it was created using the 'administrator' account instead of a 'sophosadmin' account. When I change it to the obfuscated password (I got the same as the one you listed) and change the (UseClearText to 0) I can't start up the management service and get the following error in app log.

    Event 8004, Sophos Management Service

    Initialization failed.

    Step: Creating a database connection
    Error: std::runtime_error
    Data: createAccessToken: LogonUser failed

    :33779
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