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SEC reinstall over to change db un and pw failing.

S7_Edward

SEC 5.0.0.8

I am trying to reinstall the enterprise console over again to change the user and password used for the db. For some reason the install constantly fails. Any ideas?

:33587


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    HI,

    What do the logs say?  

    In SEC 5.1 they are:

    C:\ProgramData\Sophos\Management Installer\

    In 5.0 they are in the installing users %temp%.

    Start with the overview: "Sophos_bootstrapper" log. That will identify which component is failing, i..e DB, Server, Console.  Paste it here if in doubt.

    Then look a the MSI log assocaited with the failing component in the same directory

    Regards,

    Jak

    :33589
Reply
  • 0

    HI,

    What do the logs say?  

    In SEC 5.1 they are:

    C:\ProgramData\Sophos\Management Installer\

    In 5.0 they are in the installing users %temp%.

    Start with the overview: "Sophos_bootstrapper" log. That will identify which component is failing, i..e DB, Server, Console.  Paste it here if in doubt.

    Then look a the MSI log assocaited with the failing component in the same directory

    Regards,

    Jak

    :33589
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