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Client status: Up to date - unknown

QC

Just stumbled over a client with the value Unknown in the Up to date column. OS is WinXP SP3 German and latest patches, SAV 9.5.3 VDL 4.58G.

The client has just upgraded from 9.5.2 to 9.5.3 and the EM-DoAction (aka Update Computers Now from SEC) has no effect. The number of IDEs is one higher than it should be (116 vs. 115). There's no error in the logs and the AutoUpdate\Cache contents are correct (only 115 IDEs). There seems to be a left-over dloa-dck.ide in the %PROGRAMFILES%\Sophos\Sophos Anti-Virus folder (date modified Aug 11th, date created Sep 29th). 

I'll check if it's still there after the next update.

Christian

:5250


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    Funny thing - have observed the same "problem" with the recent upgrade, several computers showing up to 13 extra IDEs. Seems to be caused by a failed first attempt to upgrade - when another installer is already active the upgrade quits (MSI has failed). While it succeeds at the next attempt for some reason a few IDEs from the previous version are not removed.

    Christian

    :17567
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  • 0

    Funny thing - have observed the same "problem" with the recent upgrade, several computers showing up to 13 extra IDEs. Seems to be caused by a failed first attempt to upgrade - when another installer is already active the upgrade quits (MSI has failed). While it succeeds at the next attempt for some reason a few IDEs from the previous version are not removed.

    Christian

    :17567
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