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Client status: Up to date - unknown

QC

Just stumbled over a client with the value Unknown in the Up to date column. OS is WinXP SP3 German and latest patches, SAV 9.5.3 VDL 4.58G.

The client has just upgraded from 9.5.2 to 9.5.3 and the EM-DoAction (aka Update Computers Now from SEC) has no effect. The number of IDEs is one higher than it should be (116 vs. 115). There's no error in the logs and the AutoUpdate\Cache contents are correct (only 115 IDEs). There seems to be a left-over dloa-dck.ide in the %PROGRAMFILES%\Sophos\Sophos Anti-Virus folder (date modified Aug 11th, date created Sep 29th). 

I'll check if it's still there after the next update.

Christian

:5250


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    Right, yak - the Unknown state is "correct" as far as it concerns SEC's logic. The IDE was definitely a left-over. It has not been fetched during the upgrade process, the upgrade was from the primary CID and the AutoUpdate\cache was in sync (therefore Update Computers Now did not correct the situation). As more or less expected with the next real update (i.e. when IDEs were added to the CID) the situation corrected itself. I had a second client (out of 200+) with the Unknown state on Friday, it too had just upgraded from 9.5.2 to 9.5.3 and this one had five(!) left-over IDEs. Again the next with the next real update the supernumerary IDEs disappeared.

    Looks like a minor glitch.

    Christian 

    [Edit:] Another one this morning - this time 135 instead of 133 IDEs (IDEs are not in savsync.upd, BTW)  

    :5262
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    Right, yak - the Unknown state is "correct" as far as it concerns SEC's logic. The IDE was definitely a left-over. It has not been fetched during the upgrade process, the upgrade was from the primary CID and the AutoUpdate\cache was in sync (therefore Update Computers Now did not correct the situation). As more or less expected with the next real update (i.e. when IDEs were added to the CID) the situation corrected itself. I had a second client (out of 200+) with the Unknown state on Friday, it too had just upgraded from 9.5.2 to 9.5.3 and this one had five(!) left-over IDEs. Again the next with the next real update the supernumerary IDEs disappeared.

    Looks like a minor glitch.

    Christian 

    [Edit:] Another one this morning - this time 135 instead of 133 IDEs (IDEs are not in savsync.upd, BTW)  

    :5262
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