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Endpoints cant contact server

Frentoperfin

Hi,

For some reason my endpoints are unable to contact the server when performing an update. The update i am rolling out is "10.0 Recommended".

It seems strange to me because of two main things, and look, it could be something simple i have missed, hopefully, but i am stuck either way.

I have HTTP updating setup and the updating source for 10.0 is server/.../SAVSCFXP, which does not work. The thing is that

1) my source for 9.5 (server/.../SAVSCFXP ) does work

2) if i change back to UNC (\\server\SophosUpdate\CIDs\S002\SAVSCFXP\), that also works

so both my http setup appears correct and the specific source location is also correct, so why might this not work?

The specific error in the computers details is "0000006b Download of Sophos AutoUpdate failed from server server/.../"

I have checked all permissions, tried a different user, and the source location is accessible through a web browser etc.

Any help or idea would be greatly appreciated.

Cheers,

Frent

:26131


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  • 0

    Hello Frent,

    SDDS is the mechanism when updating from Sophos - guess there are two lines in the log which say something like:

    Trace(2012-Jun-20 05:05:14): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2012-Jun-20 05:05:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    as you obviously have Sophos as secondary location. The catalogue doesn't exist on a CID.

    Could not contact server is not necessarily a connection error (i.e. network connection or login failed) it might also indicate a failure to download the expected data. So what is in the log between

    CIDUpdate(SyncProduct.Start): RMSNT,  server/.../SAVSCFXP /

    and the Failed to update product (RMSNT) line? Although the final code is Unknown there might be a hint.

    Christian

    :26197
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  • 0

    Hello Frent,

    SDDS is the mechanism when updating from Sophos - guess there are two lines in the log which say something like:

    Trace(2012-Jun-20 05:05:14): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2012-Jun-20 05:05:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    as you obviously have Sophos as secondary location. The catalogue doesn't exist on a CID.

    Could not contact server is not necessarily a connection error (i.e. network connection or login failed) it might also indicate a failure to download the expected data. So what is in the log between

    CIDUpdate(SyncProduct.Start): RMSNT,  server/.../SAVSCFXP /

    and the Failed to update product (RMSNT) line? Although the final code is Unknown there might be a hint.

    Christian

    :26197
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