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Endpoints cant contact server

Frentoperfin

Hi,

For some reason my endpoints are unable to contact the server when performing an update. The update i am rolling out is "10.0 Recommended".

It seems strange to me because of two main things, and look, it could be something simple i have missed, hopefully, but i am stuck either way.

I have HTTP updating setup and the updating source for 10.0 is server/.../SAVSCFXP, which does not work. The thing is that

1) my source for 9.5 (server/.../SAVSCFXP ) does work

2) if i change back to UNC (\\server\SophosUpdate\CIDs\S002\SAVSCFXP\), that also works

so both my http setup appears correct and the specific source location is also correct, so why might this not work?

The specific error in the computers details is "0000006b Download of Sophos AutoUpdate failed from server server/.../"

I have checked all permissions, tried a different user, and the source location is accessible through a web browser etc.

Any help or idea would be greatly appreciated.

Cheers,

Frent

:26131


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  • 0

    Christian,

    Thank you for your reply, and firstly, yes i am using IIS and the MIME types are all correct according to the articles you posted. I actually used those articles to get it going in the first place. :smileyhappy:

    The updating status window specifically says "could not contact server", and if i remove the S002 folder from the updating source the same status appears, both times underneith the progress bar while "Downloading package * of 3".

    Looking at the log, a couple of specifics interested me..

    SDDSUpdateLocation caught exception from BeginSync: Cannot create stream (404) server/.../sdds.esc95.xml GetLastError returned 0

    and 

    CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "server/.../", Error is :Unknown HR: 80004005

    and they both happen once each for RMSNT, SAVXP, and Sophos AutoUpdate. After which it appears to call for the same catalogue "sdds.esc95" but from sophos and it then is able to open it "Opened catalogue! ".

    Neither the file or catalogue folder "/SAVSCFXP/catalogue/sdds.esc95.xml" actually exist at my update source, should they? i removed the source and rebuilt it which made no difference.

    Thanks again for your reply.

    Frent

    :26187
Reply
  • 0

    Christian,

    Thank you for your reply, and firstly, yes i am using IIS and the MIME types are all correct according to the articles you posted. I actually used those articles to get it going in the first place. :smileyhappy:

    The updating status window specifically says "could not contact server", and if i remove the S002 folder from the updating source the same status appears, both times underneith the progress bar while "Downloading package * of 3".

    Looking at the log, a couple of specifics interested me..

    SDDSUpdateLocation caught exception from BeginSync: Cannot create stream (404) server/.../sdds.esc95.xml GetLastError returned 0

    and 

    CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "server/.../", Error is :Unknown HR: 80004005

    and they both happen once each for RMSNT, SAVXP, and Sophos AutoUpdate. After which it appears to call for the same catalogue "sdds.esc95" but from sophos and it then is able to open it "Opened catalogue! ".

    Neither the file or catalogue folder "/SAVSCFXP/catalogue/sdds.esc95.xml" actually exist at my update source, should they? i removed the source and rebuilt it which made no difference.

    Thanks again for your reply.

    Frent

    :26187
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