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Why can't I clean up?

So, maybe this has been asked but having not found an answer after trawling the forums for days, I am going to ask it any way.
How do you clean up something from quarantine that only has the option to authorise? It is adware, and possibly a trojan. I have configured the full scan to clean up adware when it finds it. I have turned off the Internet and run a scan everyday for the past 4 days. Each scan finds something new and puts it in quarantine. I have been to the control panel and uninstalled everything I didn't recognise and more besides. My Web browsers have had their home page changed to tikotin - don't know how to get rid of it - and each new tab opened gets at least 10 pop up adverts that talk and scroll around and take up so much space on top of each other that I am left with a patch about the size of a business card to view the page I am looking at.
So, my first question is the one at the top. My second is - how do I fix the rest?
Someone please help because I am very close to throwing my laptop out the window...
:54581


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  • HI,

    Using Explorer you may not "see" them. However, if you hit "Windows Key + R" to bring up the Run box.

    Type:

    %temp%

    and hit enter you'll be in:

    C:\Users\MoonlightFairy\AppData\Local\Temp\

    You would then be table to possibly see the directories:

    • 24DFtmp
    • 25CBtmp

    and the file: VOPackage.exe in order to remove them.

    An application that clears the users %temp% directory would have cleared this location I suspect so they may not longer exist.

    Regards,

    Jak

    :54591
Reply
  • HI,

    Using Explorer you may not "see" them. However, if you hit "Windows Key + R" to bring up the Run box.

    Type:

    %temp%

    and hit enter you'll be in:

    C:\Users\MoonlightFairy\AppData\Local\Temp\

    You would then be table to possibly see the directories:

    • 24DFtmp
    • 25CBtmp

    and the file: VOPackage.exe in order to remove them.

    An application that clears the users %temp% directory would have cleared this location I suspect so they may not longer exist.

    Regards,

    Jak

    :54591
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