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Why can't I clean up?

So, maybe this has been asked but having not found an answer after trawling the forums for days, I am going to ask it any way.
How do you clean up something from quarantine that only has the option to authorise? It is adware, and possibly a trojan. I have configured the full scan to clean up adware when it finds it. I have turned off the Internet and run a scan everyday for the past 4 days. Each scan finds something new and puts it in quarantine. I have been to the control panel and uninstalled everything I didn't recognise and more besides. My Web browsers have had their home page changed to tikotin - don't know how to get rid of it - and each new tab opened gets at least 10 pop up adverts that talk and scroll around and take up so much space on top of each other that I am left with a patch about the size of a business card to view the page I am looking at.
So, my first question is the one at the top. My second is - how do I fix the rest?
Someone please help because I am very close to throwing my laptop out the window...
:54581


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  • Hello,

    What is the name of the item detected in the QM that only has an Authorize action?

    Is it of class Potentially Unwanted Application (PUA)?  Does it have a path, if so what is that?

    Can you attach the SAV.txt file from:

    C:\Programdata\Sophos\Sophos Anti-Virus\logs\

    It could be that the entry in the QM is not related to the symptoms you are seeing.

    Regards,

    Jak

    :54583
Reply
  • Hello,

    What is the name of the item detected in the QM that only has an Authorize action?

    Is it of class Potentially Unwanted Application (PUA)?  Does it have a path, if so what is that?

    Can you attach the SAV.txt file from:

    C:\Programdata\Sophos\Sophos Anti-Virus\logs\

    It could be that the entry in the QM is not related to the symptoms you are seeing.

    Regards,

    Jak

    :54583
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