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Sophos Full Disk encryption

kitty_hawk

hi,

i just change the my SOphos endpoint license from Advance to with disk encryption. after downloaded the binaries i am seeing an error from my console on the encryption policy tab:

Sophos.UIController.Extension.UIControllerException:  Access to the encryption database failed!
   at Sophos.Encryption.UI.EncryptionPolicyHandler.Edit(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)
   at Sophos.UIController.Product.Policy.<>c__DisplayClass7.<EditPolicy>b__6()
   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
   at Sophos.UIController.Product.Policy.EditPolicy(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

----- [outer exception] -----
   -- error: 0x80040503
   -- facility: Custom (Defined by the interface)

   at void __thiscall PolicyDialogViewer::ShowPolicy(struct ISMT_Policy *,class ATL::CWindow,const class bl::UIPermissions &,unsigned long,const class ProductReleaseData &,const class TranslationService &)
   at __w64 long __thiscall CPolicyTreeCtrl::OnEditPolicy(unsigned int,__w64 unsigned int,__w64 long,int &)

any help is appreciated.

thanks

:28687


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  • 0

    Hello Hopper,

    I didn't go through all combinations during install thus I can't say how SEC/SUM behaves if you've omitted a step during setup. I get it that your SOPHOSENC51 database is there and you've exported the certificates? I'd expect that permission errors or general issues (like database not available) would result in a different error. Thus I'd suggest to call Support - unless Jak as another idea I fear we can't be of much more help. 

    Do you get the same error if you try to open Tools->Manage Encryption->...?

    Christian

    :28723
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  • 0

    Hello Hopper,

    I didn't go through all combinations during install thus I can't say how SEC/SUM behaves if you've omitted a step during setup. I get it that your SOPHOSENC51 database is there and you've exported the certificates? I'd expect that permission errors or general issues (like database not available) would result in a different error. Thus I'd suggest to call Support - unless Jak as another idea I fear we can't be of much more help. 

    Do you get the same error if you try to open Tools->Manage Encryption->...?

    Christian

    :28723
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