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SUM cannot download Mac OS X subscription

VladGuan

Hi All,

We have a Windows 2008 R2 domain network (with Windows 2008 R2 servers, Windows 7 workstations, Mac OS X 10.9.4 workstations and CentOS 6.5 servers/workstations) that access the internet via a proxy (Squid). I have set up a Sophos Server on Windows Server 2008 R2 and have successfully subscribed to Windows and Linux subscriptions and have protected all Windows and Linux machines. However, whenever I add the Mac OS X 10.6+ subscription, the SUM throws errors saying there is an issue with the proxy/gateway and the HTTP response code is 502. We do not have any issues with the proxy as we can get to the internet without issues. Our paid subscription includes Windows, Linux and Mac OS X.

Anyone else experienced this? I can't seem to find any related posts on Google.

Edit: We are using SEC 5.1.

Thanks in advance,

Vlad

:52615


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  • 0

    Hello Vlad,

    this is fun :smileytongue:. wget doesn't even get as far as receiving a header line it seems. Can't see what should cause the backend to cut the connection though. Well, could you try to retrieve b907221ef6a5b2205abe2aeb15946657x000.dat which is another Mach-O binary? I'd also try some other backend, 193.170.140.71 would be one. Request the 639f84...dat specifying the IP instead of the d1 hostname in the URL using the --header="Host: d1.sophosupd.com" option.

    Christian

    :52871
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  • 0

    Hello Vlad,

    this is fun :smileytongue:. wget doesn't even get as far as receiving a header line it seems. Can't see what should cause the backend to cut the connection though. Well, could you try to retrieve b907221ef6a5b2205abe2aeb15946657x000.dat which is another Mach-O binary? I'd also try some other backend, 193.170.140.71 would be one. Request the 639f84...dat specifying the IP instead of the d1 hostname in the URL using the --header="Host: d1.sophosupd.com" option.

    Christian

    :52871
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