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SUM cannot download Mac OS X subscription

VladGuan

Hi All,

We have a Windows 2008 R2 domain network (with Windows 2008 R2 servers, Windows 7 workstations, Mac OS X 10.9.4 workstations and CentOS 6.5 servers/workstations) that access the internet via a proxy (Squid). I have set up a Sophos Server on Windows Server 2008 R2 and have successfully subscribed to Windows and Linux subscriptions and have protected all Windows and Linux machines. However, whenever I add the Mac OS X 10.6+ subscription, the SUM throws errors saying there is an issue with the proxy/gateway and the HTTP response code is 502. We do not have any issues with the proxy as we can get to the internet without issues. Our paid subscription includes Windows, Linux and Mac OS X.

Anyone else experienced this? I can't seem to find any related posts on Google.

Edit: We are using SEC 5.1.

Thanks in advance,

Vlad

:52615


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Parents
  • 0

    Some more testing. I turned off squid as well as iptables and added debugging to wget and it still fails to download 639f8414c87cfb8f1c00595b74fb6374x000.dat

    The wget log for the working dat file:

    Setting --verbose (verbose) to 1
DEBUG output created by Wget 1.12 on linux-gnu.

--2014-08-21 12:22:57--  http://d1.sophosupd.com/update/27d21b5a625e90938e2b483179aa040ax000.dat
Resolving d1.sophosupd.com... 125.56.204.80, 125.56.204.202
Caching d1.sophosupd.com => 125.56.204.80 125.56.204.202
Connecting to d1.sophosupd.com|125.56.204.80|:80... connected.
Created socket 3.
Releasing 0x00000000025f9600 (new refcount 1).

---request begin---
GET /update/27d21b5a625e90938e2b483179aa040ax000.dat HTTP/1.0
User-Agent: Wget/1.12 (linux-gnu)
Accept: */*
Host: d1.sophosupd.com
Connection: Keep-Alive

---request end---
HTTP request sent, awaiting response... 
---response begin---
HTTP/1.0 200 OK
Server: Apache
ETag: "27d21b5a625e90938e2b483179aa040a:1406113604"
Last-Modified: Tue, 22 Jul 2014 19:10:39 GMT
Accept-Ranges: bytes
Content-Length: 149
Date: Thu, 21 Aug 2014 02:52:49 GMT
Connection: keep-alive
Content-Type: application/octet-stream
Cache-Control: s-maxage=3600, max-age=3600

---response end---
200 OK
Registered socket 3 for persistent reuse.
Length: 149 [application/octet-stream]
Saving to: “27d21b5a625e90938e2b483179aa040ax000.dat”

     0K                                                       100% 12.0M=0s

2014-08-21 12:22:57 (12.0 MB/s) - “27d21b5a625e90938e2b483179aa040ax000.dat” saved [149/149]

     The wget log for the non-working dat file:

    Setting --verbose (verbose) to 1
DEBUG output created by Wget 1.12 on linux-gnu.

--2014-08-21 12:22:21--  http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat
Resolving d1.sophosupd.com... 125.56.204.202, 125.56.204.80
Caching d1.sophosupd.com => 125.56.204.202 125.56.204.80
Connecting to d1.sophosupd.com|125.56.204.202|:80... connected.
Created socket 3.
Releasing 0x0000000000c5f600 (new refcount 1).

---request begin---
GET /update/639f8414c87cfb8f1c00595b74fb6374x000.dat HTTP/1.0
User-Agent: Wget/1.12 (linux-gnu)
Accept: */*
Host: d1.sophosupd.com
Connection: Keep-Alive

---request end---
HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.
Closed fd 3
Retrying.
    :52855
Reply
  • 0

    Some more testing. I turned off squid as well as iptables and added debugging to wget and it still fails to download 639f8414c87cfb8f1c00595b74fb6374x000.dat

    The wget log for the working dat file:

    Setting --verbose (verbose) to 1
DEBUG output created by Wget 1.12 on linux-gnu.

--2014-08-21 12:22:57--  http://d1.sophosupd.com/update/27d21b5a625e90938e2b483179aa040ax000.dat
Resolving d1.sophosupd.com... 125.56.204.80, 125.56.204.202
Caching d1.sophosupd.com => 125.56.204.80 125.56.204.202
Connecting to d1.sophosupd.com|125.56.204.80|:80... connected.
Created socket 3.
Releasing 0x00000000025f9600 (new refcount 1).

---request begin---
GET /update/27d21b5a625e90938e2b483179aa040ax000.dat HTTP/1.0
User-Agent: Wget/1.12 (linux-gnu)
Accept: */*
Host: d1.sophosupd.com
Connection: Keep-Alive

---request end---
HTTP request sent, awaiting response... 
---response begin---
HTTP/1.0 200 OK
Server: Apache
ETag: "27d21b5a625e90938e2b483179aa040a:1406113604"
Last-Modified: Tue, 22 Jul 2014 19:10:39 GMT
Accept-Ranges: bytes
Content-Length: 149
Date: Thu, 21 Aug 2014 02:52:49 GMT
Connection: keep-alive
Content-Type: application/octet-stream
Cache-Control: s-maxage=3600, max-age=3600

---response end---
200 OK
Registered socket 3 for persistent reuse.
Length: 149 [application/octet-stream]
Saving to: “27d21b5a625e90938e2b483179aa040ax000.dat”

     0K                                                       100% 12.0M=0s

2014-08-21 12:22:57 (12.0 MB/s) - “27d21b5a625e90938e2b483179aa040ax000.dat” saved [149/149]

     The wget log for the non-working dat file:

    Setting --verbose (verbose) to 1
DEBUG output created by Wget 1.12 on linux-gnu.

--2014-08-21 12:22:21--  http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat
Resolving d1.sophosupd.com... 125.56.204.202, 125.56.204.80
Caching d1.sophosupd.com => 125.56.204.202 125.56.204.80
Connecting to d1.sophosupd.com|125.56.204.202|:80... connected.
Created socket 3.
Releasing 0x0000000000c5f600 (new refcount 1).

---request begin---
GET /update/639f8414c87cfb8f1c00595b74fb6374x000.dat HTTP/1.0
User-Agent: Wget/1.12 (linux-gnu)
Accept: */*
Host: d1.sophosupd.com
Connection: Keep-Alive

---request end---
HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.
Closed fd 3
Retrying.
    :52855
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