This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUM cannot download Mac OS X subscription

Hi All,

We have a Windows 2008 R2 domain network (with Windows 2008 R2 servers, Windows 7 workstations, Mac OS X 10.9.4 workstations and CentOS 6.5 servers/workstations) that access the internet via a proxy (Squid). I have set up a Sophos Server on Windows Server 2008 R2 and have successfully subscribed to Windows and Linux subscriptions and have protected all Windows and Linux machines. However, whenever I add the Mac OS X 10.6+ subscription, the SUM throws errors saying there is an issue with the proxy/gateway and the HTTP response code is 502. We do not have any issues with the proxy as we can get to the internet without issues. Our paid subscription includes Windows, Linux and Mac OS X.

Anyone else experienced this? I can't seem to find any related posts on Google.

Edit: We are using SEC 5.1.

Thanks in advance,

Vlad

This thread was automatically locked due to age.

Parents

0 VladGuan over 11 years ago

Hi Christian,

I did some more testing. Both DAT files listed before downloads ok on a windows box on our corporate network. Both also download ok on a Linux box (using wget) on our corporate network. However, performing a wget on http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat fails on the proxy.

Our proxy sits on the corporate network and protects our semi-isolated network.

Here is the log generated by wget for a working DAT file:

--2014-08-21 11:16:33--  http://d1.sophosupd.com/update/27d21b5a625e90938e2b483179aa040ax000.dat
Resolving d1.sophosupd.com... 125.56.204.80, 125.56.204.202
Connecting to d1.sophosupd.com|125.56.204.80|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 149 [application/octet-stream]
Saving to: “27d21b5a625e90938e2b483179aa040ax000.dat.1”

     0K                                                       100% 13.4M=0s

2014-08-21 11:16:33 (13.4 MB/s) - “27d21b5a625e90938e2b483179aa040ax000.dat.1” saved [149/149]

Here is the log generated by wget for the problem DAT:

--2014-08-21 11:16:56--  http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat
Resolving d1.sophosupd.com... 125.56.204.202, 125.56.204.80
Connecting to d1.sophosupd.com|125.56.204.202|:80... connected.
HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.
Retrying.

--2014-08-21 11:16:57--  (try: 2)  http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat
Connecting to d1.sophosupd.com|125.56.204.202|:80... connected.
HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.
Retrying.
.....

Turning off the firewall on the proxy has no effect on the outcome. The proxy is a squid installation with standard configuration on a CentOS 6.5 OS.

Any ideas how else I can diagnose the issue?

Cheers for your help thus far.

Kind Regards,

Vlad

Reply

0 VladGuan over 11 years ago

Hi Christian,

Our proxy sits on the corporate network and protects our semi-isolated network.

Here is the log generated by wget for a working DAT file:

--2014-08-21 11:16:33--  http://d1.sophosupd.com/update/27d21b5a625e90938e2b483179aa040ax000.dat
Resolving d1.sophosupd.com... 125.56.204.80, 125.56.204.202
Connecting to d1.sophosupd.com|125.56.204.80|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 149 [application/octet-stream]
Saving to: “27d21b5a625e90938e2b483179aa040ax000.dat.1”

     0K                                                       100% 13.4M=0s

2014-08-21 11:16:33 (13.4 MB/s) - “27d21b5a625e90938e2b483179aa040ax000.dat.1” saved [149/149]

Here is the log generated by wget for the problem DAT:

--2014-08-21 11:16:56--  http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat
Resolving d1.sophosupd.com... 125.56.204.202, 125.56.204.80
Connecting to d1.sophosupd.com|125.56.204.202|:80... connected.
HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.
Retrying.

--2014-08-21 11:16:57--  (try: 2)  http://d1.sophosupd.com/update/639f8414c87cfb8f1c00595b74fb6374x000.dat
Connecting to d1.sophosupd.com|125.56.204.202|:80... connected.
HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.
Retrying.
.....

Turning off the firewall on the proxy has no effect on the outcome. The proxy is a squid installation with standard configuration on a CentOS 6.5 OS.

Any ideas how else I can diagnose the issue?

Cheers for your help thus far.

Kind Regards,

Vlad

Children

No Data