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SUM cannot download Mac OS X subscription

VladGuan

Hi All,

We have a Windows 2008 R2 domain network (with Windows 2008 R2 servers, Windows 7 workstations, Mac OS X 10.9.4 workstations and CentOS 6.5 servers/workstations) that access the internet via a proxy (Squid). I have set up a Sophos Server on Windows Server 2008 R2 and have successfully subscribed to Windows and Linux subscriptions and have protected all Windows and Linux machines. However, whenever I add the Mac OS X 10.6+ subscription, the SUM throws errors saying there is an issue with the proxy/gateway and the HTTP response code is 502. We do not have any issues with the proxy as we can get to the internet without issues. Our paid subscription includes Windows, Linux and Mac OS X.

Anyone else experienced this? I can't seem to find any related posts on Google.

Edit: We are using SEC 5.1.

Thanks in advance,

Vlad

:52615


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  • 0

    Hello Vlad,

    I don't really want to empty the warehouse and try downloading everything again

    Admittedly it consumes wastes some bandwidth, disk I/O and cycles but is otherwise not deleterious. It's not necessary as this doesn't look like a SUM/Warehouse problem - the file belongs to (at least) the Mac 9.1 version (a Mach-O binary, the Preflight script from the Anti-Virus package).

    The proxy is set correctly

    Using the same settings you could try to download the file (/update/639f8414c87cfb8f1c00595b74fb6374x000.dat) from any of the source update servers with a browser.

    Christian

    :52741
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  • 0

    Hello Vlad,

    I don't really want to empty the warehouse and try downloading everything again

    Admittedly it consumes wastes some bandwidth, disk I/O and cycles but is otherwise not deleterious. It's not necessary as this doesn't look like a SUM/Warehouse problem - the file belongs to (at least) the Mac 9.1 version (a Mach-O binary, the Preflight script from the Anti-Virus package).

    The proxy is set correctly

    Using the same settings you could try to download the file (/update/639f8414c87cfb8f1c00595b74fb6374x000.dat) from any of the source update servers with a browser.

    Christian

    :52741
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