Good Morning,
I have been experiencing a problem with update manager since Friday. When I run update manager it will start the binary download, then report back Software delivery failed.
I am getting the following errors in update manager details:
80040401 - Software update failed
80040406 - Delivery failed for software subscrition 'Recommended'. Acces to the source update location is denied or the location is otherwise unavailable
80040404 - Threat detection data update failed
I have applied the following fixes
http://www.sophos.com/en-us/support/knowledgebase/66176.aspxhttp://www.sophos.com/en-us/support/knowledgebase/66111.aspx
The results from the verbose logviewer are:
20/02/2013 09:36:45 Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.
20/02/2013 09:36:45 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-21-3', as the last synchronization of that product failed.
20/02/2013 09:36:45 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-16-2', as the last synchronization of that product failed.
20/02/2013 09:36:45 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-15-1', as the last synchronization of that product failed.
20/02/2013 09:36:45 Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed.
20/02/2013 09:36:45 Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-21-3', as the last synchronization of that product failed.
20/02/2013 09:36:45 Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-16-2', as the last synchronization of that product failed.
20/02/2013 09:36:45 Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-15-1', as the last synchronization of that product failed.
20/02/2013 09:36:44 Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed.
20/02/2013 09:36:44 Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-21-3', as the last synchronization of that product failed.
20/02/2013 09:36:44 Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-16-2', as the last synchronization of that product failed.
20/02/2013 09:36:44 Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-15-1', as the last synchronization of that product failed.
20/02/2013 09:36:44 Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
20/02/2013 09:36:44 Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-21-3', as the last synchronization of that product failed.
20/02/2013 09:36:44 Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-16-2', as the last synchronization of that product failed.
20/02/2013 09:36:44 Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2013-02-20T09-36-15-1', as the last synchronization of that product failed.
20/02/2013 09:36:44 Error Product release 'Sophos Update Manager' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:44 Error Product release 'Sophos Patch Server' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:44 Error Product release 'Sophos Enterprise Console' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:44 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:44 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.com/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:44 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:44 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.com/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:41 Error Product release 'Sophos Update Manager' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:41 Error Product release 'Sophos Patch Server' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:41 Error Product release 'Sophos Enterprise Console' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:41 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:41 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.com/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:41 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:41 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.com/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:38 Error Product release 'Sophos Update Manager' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:38 Error Product release 'Sophos Patch Server' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:38 Error Product release 'Sophos Enterprise Console' could not be updated because the synchronize operation has failed due to an earlier error.
20/02/2013 09:36:38 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:38 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.com/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:38 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:38 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create strea m http://d1.sophosupd.com/update/catalogue/sdds.esc_10.xml
20/02/2013 09:36:35 Error Failed to update the log viewer dictionary: 'Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml'.
20/02/2013 09:36:32 Error Failed to check update source status: 'Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml'.
20/02/2013 09:36:29 Error Failed to update the log viewer dictionary: 'Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml'.
20/02/2013 09:36:26 Error Failed to check update source status: 'Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml'.
20/02/2013 09:36:23 Error Failed to update the log viewer dictionary: 'Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml'.
20/02/2013 09:36:21 Information Events of dispatcher 'DispatcherPrograms-2013-02-20T09-36-21-3' triggered by user. Number of events to execute: 2.
20/02/2013 09:36:19 Error Failed to check update source status: 'Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml'.
20/02/2013 09:36:16 Information Events of dispatcher 'DispatcherPrograms-2013-02-20T09-36-16-2' triggered by user. Number of events to execute: 2.
20/02/2013 09:36:15 Information Events of dispatcher 'DispatcherPrograms-2013-02-20T09-36-15-1' triggered by user. Number of events to execute: 2.
20/02/2013 09:36:14 Error Failed to check update source status: 'Cannot create strea m http://d1.sophosupd.net/update/catalogue/sdds.esc_10.xml'.
When I try to re-authenticate the update manager details, I get the following error:
Check of update source failed due to unexpected error 'Cannot create strea m
Would you like to use these source details anyway ?
I have checked the permission on the server shares & the service account. I have also looked at our proxy server and all connections from the sophos account is displayed as Never Blocked.
Any help with this issue would be appriciated.
Thanks
Garry
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