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Update Manager Failure

garryb73

I'm getting the following error messages in update manager

Software Subscription Status

Software Subscription: Recommended

Maintained in: \\server\SophosUpdate

Error Code: 00000002

Error Description: Could not read from the update source location

Outstanding Alerts and errors

Code 80080801 - Software update failed

Code 80040406 - Delivery failed for software subscription 'Recommended', Access to the source update location is denied or the location is otherwise unavailable

Code: 80040404 - Threat detection data update failed

The server is an air-gapped server and has the following shares comfigured

SophosUpdate - E:\Update Manager

UpdateManager - E:\Update Manager

For error code 80040406 I have attempted the following fix http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

The logview is showing the following errors:

10/01/2013 13:48:04 Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream fa029446aec315089f873009cef7bda8x000.xml

Thanks

Garry

:36699


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  • 0

    Hello Charles,

    unfortunately the snippet doesn't give much insight. If synchronization for one of the products fails during an update all other synchronizations are skipped and appear as failed. Thus you need to locate the first error - in the verbose log the start of an explicit update request is indicated by a line containing Information   Events of dispatcher 'DispatcherPrograms-yyyy-mm-ddThh-mm-ss-sss' triggered by user. Number of events to execute: n. Search for an Error above this line, this should indicate the failing action. The message might or might not already give a helpful description of the error. If it doesn't please check the latest SUMTrace log (in %ProgramData%Sophos\Update Manager\Logs\) . The timestamps will help in locating the significant message. If unsure please post the relevant part here (hint: lines containing [Not attempted] indicate subsequent errors - the actual error must be in one of the lines above).

    Christian

    :42766
Reply
  • 0

    Hello Charles,

    unfortunately the snippet doesn't give much insight. If synchronization for one of the products fails during an update all other synchronizations are skipped and appear as failed. Thus you need to locate the first error - in the verbose log the start of an explicit update request is indicated by a line containing Information   Events of dispatcher 'DispatcherPrograms-yyyy-mm-ddThh-mm-ss-sss' triggered by user. Number of events to execute: n. Search for an Error above this line, this should indicate the failing action. The message might or might not already give a helpful description of the error. If it doesn't please check the latest SUMTrace log (in %ProgramData%Sophos\Update Manager\Logs\) . The timestamps will help in locating the significant message. If unsure please post the relevant part here (hint: lines containing [Not attempted] indicate subsequent errors - the actual error must be in one of the lines above).

    Christian

    :42766
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