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Update Manager Failure

garryb73

I'm getting the following error messages in update manager

Software Subscription Status

Software Subscription: Recommended

Maintained in: \\server\SophosUpdate

Error Code: 00000002

Error Description: Could not read from the update source location

Outstanding Alerts and errors

Code 80080801 - Software update failed

Code 80040406 - Delivery failed for software subscription 'Recommended', Access to the source update location is denied or the location is otherwise unavailable

Code: 80040404 - Threat detection data update failed

The server is an air-gapped server and has the following shares comfigured

SophosUpdate - E:\Update Manager

UpdateManager - E:\Update Manager

For error code 80040406 I have attempted the following fix http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

The logview is showing the following errors:

10/01/2013 13:48:04 Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed. 10/01/2013 13:48:04 Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2013-01-10T13-48-02-1', as the last synchronization of that product failed. 10/01/2013 13:48:04 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream fa029446aec315089f873009cef7bda8x000.xml

Thanks

Garry

:36699


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    Hello Garry,

    as (hopefully understandable) explained in the mentioned Sophos Enterprise Console "Recommended" change thread a "downstream" server can only download those products and specifc versions the upstream server has subscribed to. That's because a SUM only downloads what it "needs" to its Warehouse (it will also deploy it to its default share so it requires extra space - not only for the raw data but also the decoded CID - on the upstream server even if the subscription is not in an updating policy).

    As the 9.x versions are already in the Extended Maintenance period (although 9.7 is scheduled for retirement only end of April 2014) you should consider upgrading to 10.2. 

    Christian

    :36727
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  • 0

    Hello Garry,

    as (hopefully understandable) explained in the mentioned Sophos Enterprise Console "Recommended" change thread a "downstream" server can only download those products and specifc versions the upstream server has subscribed to. That's because a SUM only downloads what it "needs" to its Warehouse (it will also deploy it to its default share so it requires extra space - not only for the raw data but also the decoded CID - on the upstream server even if the subscription is not in an updating policy).

    As the 9.x versions are already in the Extended Maintenance period (although 9.7 is scheduled for retirement only end of April 2014) you should consider upgrading to 10.2. 

    Christian

    :36727
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