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Can not schedule a scan

ASRV

I have SAV all setup and when I try to schedule a scan I get this error - "Incorrect password or the password does not adhere to security policy"  I have created a SAV Admin account  just for scanning and have logged in with this account, so I know the passowrd is correct.  I have uninstalled and reinstalled but still have the same issue.  This is on windows 7 home.  Not sure what else to try.

:52006


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  • 0

    Hello ASRV,

    are you able to start the scan immediately when logged in as this user? And can you create a scheduled task using the Task Scheduler? The message is somewhat misleading as it does not only apply to issues with the password - you'll get it also when you try to enter an account which doesn't exist or the account does not have the Logon as a batch job right (or has an explicit Deny).

    Christian

    :52070
  • 0

    The user is a admin, and I logged in with this user, installed SAV and had it update.  It would not create the scheduled task in task manager, BUT would start is I told it to start. 

    I did not change any rights for this user ie:  Logon as a batch job right (or has an explicit Deny) either.

    I managed to get this to work, with another uninstall and clean-up ( of Sophos)  and a reinstall using the same user and password.

    I have to wonder if the tamper protection had anything to do with this.  I usually setup the san last after enabeling tamper protection.  This time I setup the scan first then the last thing I did was tamper protection.

    I have ran into this error several times, and have not been able to figure out how to not run into it. 

    :52096
  • 0

    Hello ASRV,

    wonder if the tamper protection had anything to do with this

    shouldn't have. Did some tests and it looked like it, turned out that I just constantly mistyped (managed to make the same typo for the password and confirmation fields except in one case) the long and complex password (on two machines) :smileylol:. Seriously, I could not reproduce it - BTW, which Windows version, AD environment, "SAV Admin" user local?

    Christian

    :52120
  • 0

    Windows 7 home. stand alone machine (not in a domain or workgroup).  Sav ADMIN is  local user. 

    :52225