Hello,
We have a single linux machine that we are running into issues with. We do the install by mounting a cifs share on the linux machine and running a script. The install seems to be successful and we can see the machine check-in initially. I assume it received its initial policies as it is configured to run its scheduled scans. The linux client seems to communicate on a regular basis with the management console based on time stamps. In the Enterprise console, "Up to Date" column shows not since [date of initial installation]. The computer details gives me the error code 0000006b "Download of savupdate failed from server sdds: SOPHOS and also code 0000006a "Installation caught error savupdate".
On the client machine, i ran /opt/sophos-av/bin/savupdate -v5 --debug and received the output below:
Update to include '*' priority 10
Update to exclude 'sav-*' priority 20
Update to exclude 'sdf.xml' priority 20
Update to include 'sav-linux/licence*' priority 30
Update to include 'sav-linux/manifest.dat' priority 30
Update to include 'sav-linux/manifest.spec' priority 30
Update to include 'sav-linux/cidsync.upd' priority 30
Update to include 'sav-linux/common/*' priority 30
Update to include 'sav-linux/x86/*' priority 30
Update to include 'uncdownload/*' priority 20
Update to exclude 'talpa/*' priority 20
Update to include 'talpa/talpa-srcpack.tar.gz' priority 30
Update to include 'talpa/manifest.dat' priority 30
Update to include 'talpa/cidsync.upd' priority 30
Update to include 'talpa/copying' priority 30
Update to include 'talpa/talpa-redhat/combined.tgz' priority 30
Update to include 'talpa/talpa-redhat/talpa-binpack-redhat-x86_64-2.6.32-431.17.1.el6.x86_64-1smpfriapr11172700edt2014.tar.gz' priority 30
Update to include 'talpa/talpa-redhat/talpa-binpack-redhat-x86_64-2.6.32-431.17.1.el6.x86_64.tar.gz' priority 30
Update to exclude 'sav-linux/x86/32/*' priority 40
Update to exclude 'uncdownload/32/*' priority 40
Updating from \\[server_name]\SophosUpdate\CIDs\S000\savlinux
Reading \\[server_name]\SophosUpdate\CIDs\S000\savlinux/savlinux/cidsync.upd
Reading \\[server_name]\SophosUpdate\CIDs\S000\savlinux/cidsync.upd
Reading \\[server_name]\SophosUpdate\CIDs\S000\savlinux/master.upd
Can't locate index of \\[server_name]\SophosUpdate\CIDs\S000\savlinux
Failed to replicate from \\[server_name]\SophosUpdate\CIDs\S000\savlinux
Exception recorded in /opt/sophos-av/tmp/savupdateException.log
DownloadConfigurationException for Invalid update source
SOPHOS source is either SOPHOS, or the warehouse update source address.
read_remote_metadata failed: result=4
error_details: Out of sources
log_entry: [E26245] Cannot locate server for http://dci.sophosupd.com/update/e/0a/e0abe8f45bbec20b556a063ff81ef388.dat
log_entry: [I20317] No proxy was used.
log_entry: [E26245] Cannot locate server for http://dci.sophosupd.net/update/e/0a/e0abe8f45bbec20b556a063ff81ef388.dat
log_entry: [I20317] No proxy was used.
log_entry: [E75373] Ran out of sophos aliases for this update source
log_entry: [E35369] Out of update sources
Failed to replicate from sdds:SOPHOS
Exception recorded in /opt/sophos-av/tmp/savupdateException.log
SDDSException for read_remote_metadata failed
Failed to replicate from all update sources
Any ideas on the issue? I have confirmed that the share is accessible by that machine. The share is the same share we use to perform the initial install.
This thread was automatically locked due to age.
