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Update managers in the enterprise console EC 5.1 dosent download updates from our head office.

genesis_genesis

Hi

We have installed Sophos Enterprise console on our antivirus server and the update managers in the enterprise console pull the updates from our head office.

It stopped suddenly pulling the updates and when I spoke to them they said nothing has been changed from their side and they say there is a fault at our end.

The source details settings  from where the updates are pulled are just a hyperlink:
http://headoffice- Sophos.com

When I renter this settings and say ok

I get a dialog box which says  : It is not possible to determine if the source location
http://headoffice- Sophos.com has direct network path to Sophos because the location is not managed. Would you like to save the configuration anyway.

If I say yes I get a dialog box which says : The update location http://headoffice- Sophos.com at the top of your hierarchy is not managed. It is not possible to verify if it is up to date. Please ensure that the location is up to date.

If i enable the proxy settings and say ok it says :Check of update source failed due to an unexpexted error 'XML_ERROR_TAG_MISMATCH'

Would you like to use these sources anyway ?

If i say yes again i get :It is not possible to determine if the source location
http://headoffice- Sophos.com has direct network path to Sophos because the location is not managed. Would you like to save the configuration anyway.


Please is they a way to narrow down the problem and find out where the underlying problem is. Please suggest

Thanks

:41543


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    Hello genesis_genesis,

    if a SUM fails miserably it's not too hard to find the error in the SUMTrace logs: an update starts with a synchronize operation, basically comparing (meta-data) catalogs. There's likely an early failure after which all subsequent pending actions are skipped. To find the relevant lines simply request an update (making note of the time) and then look for the corresponding timestamps in teh SUMTrace logs (they wrap pretty fast so you should copy them to a safe location).

    Cannot create stream is one error you could see, there are others but usually it is obvious which message describes an error (what it signifies and how to overcome it is another thing :smileywink:).

    Christian

    :41639
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  • 0

    Hello genesis_genesis,

    if a SUM fails miserably it's not too hard to find the error in the SUMTrace logs: an update starts with a synchronize operation, basically comparing (meta-data) catalogs. There's likely an early failure after which all subsequent pending actions are skipped. To find the relevant lines simply request an update (making note of the time) and then look for the corresponding timestamps in teh SUMTrace logs (they wrap pretty fast so you should copy them to a safe location).

    Cannot create stream is one error you could see, there are others but usually it is obvious which message describes an error (what it signifies and how to overcome it is another thing :smileywink:).

    Christian

    :41639
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