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Update managers in the enterprise console EC 5.1 dosent download updates from our head office.

genesis_genesis

Hi

We have installed Sophos Enterprise console on our antivirus server and the update managers in the enterprise console pull the updates from our head office.

It stopped suddenly pulling the updates and when I spoke to them they said nothing has been changed from their side and they say there is a fault at our end.

The source details settings  from where the updates are pulled are just a hyperlink:
http://headoffice- Sophos.com

When I renter this settings and say ok

I get a dialog box which says  : It is not possible to determine if the source location
http://headoffice- Sophos.com has direct network path to Sophos because the location is not managed. Would you like to save the configuration anyway.

If I say yes I get a dialog box which says : The update location http://headoffice- Sophos.com at the top of your hierarchy is not managed. It is not possible to verify if it is up to date. Please ensure that the location is up to date.

If i enable the proxy settings and say ok it says :Check of update source failed due to an unexpexted error 'XML_ERROR_TAG_MISMATCH'

Would you like to use these sources anyway ?

If i say yes again i get :It is not possible to determine if the source location
http://headoffice- Sophos.com has direct network path to Sophos because the location is not managed. Would you like to save the configuration anyway.


Please is they a way to narrow down the problem and find out where the underlying problem is. Please suggest

Thanks

:41543


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    Hello genesis_genesis,

    The source details settings  from where the updates are pulled are just a hyperlink:
    http://headoffice- Sophos.com

    what other than a HTTP address (hyperlink) do you expect? But is it really HO-dash-blank-Sophos-dot-com or is this a forum-artefact? It should be something like http://headoffice.yourdomain.com (with an optional path like /SophosUpdate depending how you publish the share).

    Otherwise the messages are normal when SUMs update from a master server using HTTP. If they would use a UNC path then SEC could determine that it's a location managed by another known SUM and check where that updates from and thus eventually finding Sophos as its source. Anyway, your URL (whatever it looks like) is correct and the source server responds as otherwise you'd get a different message mentioning potential connectivity problems. 

    If i enable the proxy settings

    Now, one doesn't use a proxy just for the fun of it - if you don't need it (and this seems to be the case, see above) don't experiment with it.

    Please view the update manager details for the failing SUM. You should see one or more errors with a code, usually 800404xx, look it up on the support pages. The Logviewer as well as the SUMTrace logs on the affected SUM might give some hint (and a search on this board might point to some relevant threads).

    Feel free to followup with what you've found.

    Christian 

    :41555
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  • 0

    Hello genesis_genesis,

    The source details settings  from where the updates are pulled are just a hyperlink:
    http://headoffice- Sophos.com

    what other than a HTTP address (hyperlink) do you expect? But is it really HO-dash-blank-Sophos-dot-com or is this a forum-artefact? It should be something like http://headoffice.yourdomain.com (with an optional path like /SophosUpdate depending how you publish the share).

    Otherwise the messages are normal when SUMs update from a master server using HTTP. If they would use a UNC path then SEC could determine that it's a location managed by another known SUM and check where that updates from and thus eventually finding Sophos as its source. Anyway, your URL (whatever it looks like) is correct and the source server responds as otherwise you'd get a different message mentioning potential connectivity problems. 

    If i enable the proxy settings

    Now, one doesn't use a proxy just for the fun of it - if you don't need it (and this seems to be the case, see above) don't experiment with it.

    Please view the update manager details for the failing SUM. You should see one or more errors with a code, usually 800404xx, look it up on the support pages. The Logviewer as well as the SUMTrace logs on the affected SUM might give some hint (and a search on this board might point to some relevant threads).

    Feel free to followup with what you've found.

    Christian 

    :41555
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