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succession of errors 0000006b and 00000000

AdrianR

actually 0000000 i snot an error.

So, the thing is that i have some over 100 clients and one SEC.

The problem i get is that there are always errors with 0000006b after, in the first care, the client returned 00000000 - which means update successful.

Firstly, i don't know what to believe. is it updated or not? because the 00000000 success is followed after 10  minutes by 0000006b and then after 10 minutes, again 00000000 (success) and then after another 10 min 0000006b. lik here

                                           5/30/2014 8:23:20 AM 00000000  Updated successfully                    
                                           5/30/2014 8:13:25 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                           5/30/2014 8:03:20 AM 00000000  Updated successfully                    
                                           5/30/2014 7:53:30 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                           5/30/2014 7:43:20 AM 00000000  Updated successfully                    
                                           5/30/2014 7:33:24 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                           5/30/2014 7:23:26 AM 00000000  Updated successfully                    
                                           5/30/2014 7:13:23 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                           5/30/2014 7:03:20 AM 00000000  Updated successfully                    
                                           5/30/2014 6:53:34 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                           5/30/2014 6:43:20 AM 00000000  Updated successfully                    
                                           5/30/2014 6:33:35 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                           5/30/2014 6:23:20 AM 00000000  Updated successfully                    
                                           5/30/2014 6:13:34 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                           5/30/2014 6:03:19 AM 00000000  Updated successfully                    
                                           5/30/2014 5:53:34 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\

Secondly, why does this occur?

I tested telnet for 8192 and 8194 and it works bothways (client -> SEC / SEC -> client)

Is there anything that i am missing here?

:50940


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    i pushed the client towards the machine once again to hope solving it. still.. the same

    Sophos AutoUpdate status                Date/time            Code      Description                             
                                               6/12/2014 11:35:34 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 11:25:32 AM00000000  Updated successfully                    
                                               6/12/2014 11:15:38 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 11:05:24 AM00000000  Updated successfully                    
                                               6/12/2014 10:56:27 AM00000000  Updated successfully                    
                                               6/12/2014 10:46:34 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 10:36:26 AM00000000  Updated successfully                    
                                               6/12/2014 10:26:33 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 10:16:25 AM00000000  Updated successfully                    
                                               6/12/2014 10:06:34 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 9:56:24 AM 00000000  Updated successfully                    
                                               6/12/2014 9:46:32 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 9:36:24 AM 00000000  Updated successfully                    
                                               6/12/2014 9:26:32 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 9:16:23 AM 00000000  Updated successfully                    
                                               6/12/2014 9:06:37 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\

    these are from today, same porblem.

    I don't get it.

    I rechecked the password in the update policy. the policy was successfully applied to the machine. Still get this error.

    Then i re pushed the client so to be sure it's with the good password, same issue.

    Thank you.

    :50986
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  • 0

    i pushed the client towards the machine once again to hope solving it. still.. the same

    Sophos AutoUpdate status                Date/time            Code      Description                             
                                               6/12/2014 11:35:34 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 11:25:32 AM00000000  Updated successfully                    
                                               6/12/2014 11:15:38 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 11:05:24 AM00000000  Updated successfully                    
                                               6/12/2014 10:56:27 AM00000000  Updated successfully                    
                                               6/12/2014 10:46:34 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 10:36:26 AM00000000  Updated successfully                    
                                               6/12/2014 10:26:33 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 10:16:25 AM00000000  Updated successfully                    
                                               6/12/2014 10:06:34 AM0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 9:56:24 AM 00000000  Updated successfully                    
                                               6/12/2014 9:46:32 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 9:36:24 AM 00000000  Updated successfully                    
                                               6/12/2014 9:26:32 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\
                                               6/12/2014 9:16:23 AM 00000000  Updated successfully                    
                                               6/12/2014 9:06:37 AM 0000006b  Download of Sophos AutoUpdate failed from server \\SEC-P02\SophosUpdate\CIDs\S000\SAVSCFXP\

    these are from today, same porblem.

    I don't get it.

    I rechecked the password in the update policy. the policy was successfully applied to the machine. Still get this error.

    Then i re pushed the client so to be sure it's with the good password, same issue.

    Thank you.

    :50986
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