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80040404 Threat detection data update failed.

tomerb

We have a central update manager that's providing updates for several local servers via http. The whole system worked fine until just a few weeks ago. I think the cause of the problem was the release of SEC 10.0.4, but I'm not sure about that.

The central update manager has the following subscriptions:

9.5 - recommended

9.7 - recommended

10.0 - recommended

The local severs have a full installation of SEC 5.0 and are subscribed to either 9.5 and 10.0 or 9.7 and 10.0.

A few weeks ago seemingly all local servers started issuing 80040404/80040401/80040406 error messages. I've tried the procedure described here

http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

on central as well as local servers - no success.

I've "split" the subscription on the central server into 10.0.3 and 10.0.4 and tried either subscription on one of the local servers - no success.

Finally, I did a complete re-install on a test server (local server) and even that didn't help. Looking at the files I found out, though, that the Sxxx directories are completely missing on the local server whereas the Warehouse seems to be filled normally (~250MB).

Any suggestions?

:24987


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    The file is indeed an xml-File - however, there doesn't seem to be any file called wf.xml in "C:\Documents and Settings\All Users\Sophos\". (At least using explorer search won't find one.)

    The good news is that this doesn't matter any more as the problem seems to be solved by now. I repeated the procedure I mentioned in my very first post - this time it worked. I have no idea why this didn't work the first time or what went wrong in the first place.

    So thanks a lot for your help - I think I learned quite a lot today. :)

    Thomas

    :25045
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  • 0

    The file is indeed an xml-File - however, there doesn't seem to be any file called wf.xml in "C:\Documents and Settings\All Users\Sophos\". (At least using explorer search won't find one.)

    The good news is that this doesn't matter any more as the problem seems to be solved by now. I repeated the procedure I mentioned in my very first post - this time it worked. I have no idea why this didn't work the first time or what went wrong in the first place.

    So thanks a lot for your help - I think I learned quite a lot today. :)

    Thomas

    :25045
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