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80040404 Threat detection data update failed.

tomerb

We have a central update manager that's providing updates for several local servers via http. The whole system worked fine until just a few weeks ago. I think the cause of the problem was the release of SEC 10.0.4, but I'm not sure about that.

The central update manager has the following subscriptions:

9.5 - recommended

9.7 - recommended

10.0 - recommended

The local severs have a full installation of SEC 5.0 and are subscribed to either 9.5 and 10.0 or 9.7 and 10.0.

A few weeks ago seemingly all local servers started issuing 80040404/80040401/80040406 error messages. I've tried the procedure described here

http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

on central as well as local servers - no success.

I've "split" the subscription on the central server into 10.0.3 and 10.0.4 and tried either subscription on one of the local servers - no success.

Finally, I did a complete re-install on a test server (local server) and even that didn't help. Looking at the files I found out, though, that the Sxxx directories are completely missing on the local server whereas the Warehouse seems to be filled normally (~250MB).

Any suggestions?

:24987


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  • 0

    I think I'm getting closer to the source of the problem:

    The file ec03188cd2c5bb12353ff926b32bc00bx000.dat has different file system permissions than most (all?) other files in the Warehouse directory: Only Administrators, SYSTEM and Sophos Console Service Users have access - the account for anonymous web access is missing as well as all other accounts. [edit]The file also doesn't seem to have a digital signature from Sophos which most (all?) other files have.[/edit] Although I can't think of any cause at the moment, this at least explains the symptoms.

    I will try to (once again) re-populate the Warehouse on the parent.

    :25035
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  • 0

    I think I'm getting closer to the source of the problem:

    The file ec03188cd2c5bb12353ff926b32bc00bx000.dat has different file system permissions than most (all?) other files in the Warehouse directory: Only Administrators, SYSTEM and Sophos Console Service Users have access - the account for anonymous web access is missing as well as all other accounts. [edit]The file also doesn't seem to have a digital signature from Sophos which most (all?) other files have.[/edit] Although I can't think of any cause at the moment, this at least explains the symptoms.

    I will try to (once again) re-populate the Warehouse on the parent.

    :25035
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