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80040404 Threat detection data update failed.

We have a central update manager that's providing updates for several local servers via http. The whole system worked fine until just a few weeks ago. I think the cause of the problem was the release of SEC 10.0.4, but I'm not sure about that.

The central update manager has the following subscriptions:

9.5 - recommended

9.7 - recommended

10.0 - recommended

The local severs have a full installation of SEC 5.0 and are subscribed to either 9.5 and 10.0 or 9.7 and 10.0.

A few weeks ago seemingly all local servers started issuing 80040404/80040401/80040406 error messages. I've tried the procedure described here

http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

on central as well as local servers - no success.

I've "split" the subscription on the central server into 10.0.3 and 10.0.4 and tried either subscription on one of the local servers - no success.

Finally, I did a complete re-install on a test server (local server) and even that didn't help. Looking at the files I found out, though, that the Sxxx directories are completely missing on the local server whereas the Warehouse seems to be filled normally (~250MB).

Any suggestions?

:24987


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Parents
  • Hi Christian,

    the file describes the AutoUpdate components for 10.2. Does the file b108ac48e04234f58d2c896164cd312bx000.dat (which is TopLevelCatalogue.dat for 10.2) exist in the Warehouse?

    No.

    If not - obvious question: Are other child SUMs subscribed to 10.2 and successfully updating from this parent (View -> Bootstrap locations ... should show where 10.2 used)?

    No, at the moment there are no other children subscribed to 10.2 - this is the first one. :)

    :34997
Reply
  • Hi Christian,

    the file describes the AutoUpdate components for 10.2. Does the file b108ac48e04234f58d2c896164cd312bx000.dat (which is TopLevelCatalogue.dat for 10.2) exist in the Warehouse?

    No.

    If not - obvious question: Are other child SUMs subscribed to 10.2 and successfully updating from this parent (View -> Bootstrap locations ... should show where 10.2 used)?

    No, at the moment there are no other children subscribed to 10.2 - this is the first one. :)

    :34997
Children
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