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80040404 Threat detection data update failed.

tomerb

We have a central update manager that's providing updates for several local servers via http. The whole system worked fine until just a few weeks ago. I think the cause of the problem was the release of SEC 10.0.4, but I'm not sure about that.

The central update manager has the following subscriptions:

9.5 - recommended

9.7 - recommended

10.0 - recommended

The local severs have a full installation of SEC 5.0 and are subscribed to either 9.5 and 10.0 or 9.7 and 10.0.

A few weeks ago seemingly all local servers started issuing 80040404/80040401/80040406 error messages. I've tried the procedure described here

http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

on central as well as local servers - no success.

I've "split" the subscription on the central server into 10.0.3 and 10.0.4 and tried either subscription on one of the local servers - no success.

Finally, I did a complete re-install on a test server (local server) and even that didn't help. Looking at the files I found out, though, that the Sxxx directories are completely missing on the local server whereas the Warehouse seems to be filled normally (~250MB).

Any suggestions?

:24987


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  • 0

    Once again I got the same issue, but this time versions of SEC were identical from the very beginning. The parent is subscribed to various versions of SAV including 10.0 and 10.2. No errors are shown there.

    A newly created child worked fine as long as it subscribed only to SAV 10.0. Adding 10.2 causes the above mentioned errors, once again. The SUMTrace shows:

    Sync failure: Cannot create stream 5cc588fa44503ff64d05968ba7514c45x000.xml

     The file does not seem to exist in the Warehouse of the parent.

    I've already tried re-populating the Warehouse on parent and child without success.

    Thanks in advance

    Thomas

    :34993
Reply
  • 0

    Once again I got the same issue, but this time versions of SEC were identical from the very beginning. The parent is subscribed to various versions of SAV including 10.0 and 10.2. No errors are shown there.

    A newly created child worked fine as long as it subscribed only to SAV 10.0. Adding 10.2 causes the above mentioned errors, once again. The SUMTrace shows:

    Sync failure: Cannot create stream 5cc588fa44503ff64d05968ba7514c45x000.xml

     The file does not seem to exist in the Warehouse of the parent.

    I've already tried re-populating the Warehouse on parent and child without success.

    Thanks in advance

    Thomas

    :34993
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