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80040404 Threat detection data update failed.

tomerb

We have a central update manager that's providing updates for several local servers via http. The whole system worked fine until just a few weeks ago. I think the cause of the problem was the release of SEC 10.0.4, but I'm not sure about that.

The central update manager has the following subscriptions:

9.5 - recommended

9.7 - recommended

10.0 - recommended

The local severs have a full installation of SEC 5.0 and are subscribed to either 9.5 and 10.0 or 9.7 and 10.0.

A few weeks ago seemingly all local servers started issuing 80040404/80040401/80040406 error messages. I've tried the procedure described here

http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

on central as well as local servers - no success.

I've "split" the subscription on the central server into 10.0.3 and 10.0.4 and tried either subscription on one of the local servers - no success.

Finally, I did a complete re-install on a test server (local server) and even that didn't help. Looking at the files I found out, though, that the Sxxx directories are completely missing on the local server whereas the Warehouse seems to be filled normally (~250MB).

Any suggestions?

:24987


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Parents
  • 0

    Yes, parent and children both have a full installation of SEC. From my understanding of the documentation, an installation of Update Manager should suffice, but someone on the phone support told me that it'd be "easier" to make a full installation on the parent so I did. Since the parent is a dedicated server I didn't really care.

    Now, I upgraded the parent to 5.1 and once again got the original file system permission issue, which I currently try to solve with a re-population of the warehouse on the parent. It worked once - it'll hopefully work again. We shall see.

    Talking about Sophos Patch... I remember that some time after the introduction of Sophos Patch all the children did contact Sophos - not the parent - for the download of Sophos Patch Data. (As some 80 servers did this simultaneously we had an awful lot of traffic one night...) Now, this is just speculation and I honestly haven't thought about it very long, but is it possible, that Sophos Patch Data is now also being distributed via Warehouse? This would explain, why an SEC 5.1 is looking for something which SEC 5.0 is getting somewhere else...

    :25595
Reply
  • 0

    Yes, parent and children both have a full installation of SEC. From my understanding of the documentation, an installation of Update Manager should suffice, but someone on the phone support told me that it'd be "easier" to make a full installation on the parent so I did. Since the parent is a dedicated server I didn't really care.

    Now, I upgraded the parent to 5.1 and once again got the original file system permission issue, which I currently try to solve with a re-population of the warehouse on the parent. It worked once - it'll hopefully work again. We shall see.

    Talking about Sophos Patch... I remember that some time after the introduction of Sophos Patch all the children did contact Sophos - not the parent - for the download of Sophos Patch Data. (As some 80 servers did this simultaneously we had an awful lot of traffic one night...) Now, this is just speculation and I honestly haven't thought about it very long, but is it possible, that Sophos Patch Data is now also being distributed via Warehouse? This would explain, why an SEC 5.1 is looking for something which SEC 5.0 is getting somewhere else...

    :25595
Children
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