Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 22 replies
  • Subscribers 1 subscriber
  • Views 49640 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

80040404 Threat detection data update failed.

tomerb

We have a central update manager that's providing updates for several local servers via http. The whole system worked fine until just a few weeks ago. I think the cause of the problem was the release of SEC 10.0.4, but I'm not sure about that.

The central update manager has the following subscriptions:

9.5 - recommended

9.7 - recommended

10.0 - recommended

The local severs have a full installation of SEC 5.0 and are subscribed to either 9.5 and 10.0 or 9.7 and 10.0.

A few weeks ago seemingly all local servers started issuing 80040404/80040401/80040406 error messages. I've tried the procedure described here

http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

on central as well as local servers - no success.

I've "split" the subscription on the central server into 10.0.3 and 10.0.4 and tried either subscription on one of the local servers - no success.

Finally, I did a complete re-install on a test server (local server) and even that didn't help. Looking at the files I found out, though, that the Sxxx directories are completely missing on the local server whereas the Warehouse seems to be filled normally (~250MB).

Any suggestions?

:24987


This thread was automatically locked due to age.
Parents
  • 0

    So here I am again with the same infrastructure, similar symptoms and - most certainly - a different reason. So we still (again) got a 80040404/80040401/80040406 issue, but the SUMTrace shows different errors plus there are child servers out there that actually work. So here's the SUMTrace...

    It starts with:

    2012-06-05 15:27:24 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' started...
    2012-06-05 15:27:24 : GatherCurrencyData: Considering payload Payload-SDDM...
    2012-06-05 15:27:24 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2012-06-05 15:27:24 : Cmd-ALL << [E402D][DispatcherSupplements-2012-06-05T13-27-21-4][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2012-06-05T13-27-21-4' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2012-06-05 15:27:24 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' succeeded!
    2012-06-05 15:27:24 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' started...
    2012-06-05 15:27:24 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2012-06-05 15:27:24 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' failed!
    2012-06-05 15:27:24 : Cmd-ALL << [E400E][DispatcherSupplements-2012-06-05T13-27-21-4] Event with dispatcher ID 'DispatcherSupplements-2012-06-05T13-27-21-4' failed to execute.
    2012-06-05 15:27:24 : Cmd-ALL << [I1020][DispatcherSupplements-2012-06-05T13-27-21-4] All events with dispatcher ID 'DispatcherSupplements-2012-06-05T13-27-21-4' complete.
    2012-06-05 15:27:24 : Cmd-Sock-980 >> DumpConfigXML default

    (snipped a bit)

    2012-06-05 15:37:23 : Package synchronisation started.
    2012-06-05 15:37:23 : Finished package synchronisation.
    2012-06-05 15:37:23 : Sync failure: Cannot create stream 70d5 a8cb 97e2 7fede 48ab 38ea f7c4 ae7x 000 .xml
    2012-06-05 15:37:23 : Cmd-ALL << [E401F][2DE69C24 - D975 - 47b2 - 8D2F - 6BEA861A9C75][Cannot create stream 70d5 a8cb 97e2 7fed e48a b38e af7c 4ae7 x000 .xml][RECOMMENDED][http://172.25.x.y/Warehouse] Supplement synchronisation operation failed when synchronising payload '2DE69C24-D975-47b2-8D2F-6BEA861A9C75'. Details: Cannot create stream 70d5a8cb97e27fede48ab38eaf7c4ae7x000.xml
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Not attempted.][RECOMMENDED][http://172.25.x.y/Warehouse] Supplements for payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Not attempted.][RECOMMENDED][http://172.25.x.y/Warehouse] Supplements for payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][http://172.25.x.y/Warehouse] Supplements for payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][RECOMMENDED][http://172.25.x.y/Warehouse] Supplements for payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2012-06-05T13-37-21-5] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2012-06-05T13-37-21-5' failed!
    2012-06-05 15:37:23 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub0][DispatcherSupplements-2012-06-05T13-37-21-5] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherSupplements-2012-06-05T13-37-21-5' started...
    2012-06-05 15:37:23 : GatherCurrencyData: Considering payload Payload-Sub0...
    2012-06-05 15:37:23 : GatherCurrencyData: Sync marked as failed, sending the abort.

    (snipped the rest)

    To be honest, I'm lost at the moment and a bit frustrated, too. I've got some 80 servers out there and Sophos is supposed to be only a minor issue.

    :25561
Reply
  • 0

    So here I am again with the same infrastructure, similar symptoms and - most certainly - a different reason. So we still (again) got a 80040404/80040401/80040406 issue, but the SUMTrace shows different errors plus there are child servers out there that actually work. So here's the SUMTrace...

    It starts with:

    2012-06-05 15:27:24 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' started...
    2012-06-05 15:27:24 : GatherCurrencyData: Considering payload Payload-SDDM...
    2012-06-05 15:27:24 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2012-06-05 15:27:24 : Cmd-ALL << [E402D][DispatcherSupplements-2012-06-05T13-27-21-4][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2012-06-05T13-27-21-4' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2012-06-05 15:27:24 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' succeeded!
    2012-06-05 15:27:24 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' started...
    2012-06-05 15:27:24 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2012-06-05 15:27:24 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2012-06-05T13-27-21-4] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2012-06-05T13-27-21-4' failed!
    2012-06-05 15:27:24 : Cmd-ALL << [E400E][DispatcherSupplements-2012-06-05T13-27-21-4] Event with dispatcher ID 'DispatcherSupplements-2012-06-05T13-27-21-4' failed to execute.
    2012-06-05 15:27:24 : Cmd-ALL << [I1020][DispatcherSupplements-2012-06-05T13-27-21-4] All events with dispatcher ID 'DispatcherSupplements-2012-06-05T13-27-21-4' complete.
    2012-06-05 15:27:24 : Cmd-Sock-980 >> DumpConfigXML default

    (snipped a bit)

    2012-06-05 15:37:23 : Package synchronisation started.
    2012-06-05 15:37:23 : Finished package synchronisation.
    2012-06-05 15:37:23 : Sync failure: Cannot create stream 70d5 a8cb 97e2 7fede 48ab 38ea f7c4 ae7x 000 .xml
    2012-06-05 15:37:23 : Cmd-ALL << [E401F][2DE69C24 - D975 - 47b2 - 8D2F - 6BEA861A9C75][Cannot create stream 70d5 a8cb 97e2 7fed e48a b38e af7c 4ae7 x000 .xml][RECOMMENDED][http://172.25.x.y/Warehouse] Supplement synchronisation operation failed when synchronising payload '2DE69C24-D975-47b2-8D2F-6BEA861A9C75'. Details: Cannot create stream 70d5a8cb97e27fede48ab38eaf7c4ae7x000.xml
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Not attempted.][RECOMMENDED][http://172.25.x.y/Warehouse] Supplements for payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Not attempted.][RECOMMENDED][http://172.25.x.y/Warehouse] Supplements for payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][http://172.25.x.y/Warehouse] Supplements for payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E403C][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][RECOMMENDED][http://172.25.x.y/Warehouse] Supplements for payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.
    2012-06-05 15:37:23 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2012-06-05T13-37-21-5] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2012-06-05T13-37-21-5' failed!
    2012-06-05 15:37:23 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub0][DispatcherSupplements-2012-06-05T13-37-21-5] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherSupplements-2012-06-05T13-37-21-5' started...
    2012-06-05 15:37:23 : GatherCurrencyData: Considering payload Payload-Sub0...
    2012-06-05 15:37:23 : GatherCurrencyData: Sync marked as failed, sending the abort.

    (snipped the rest)

    To be honest, I'm lost at the moment and a bit frustrated, too. I've got some 80 servers out there and Sophos is supposed to be only a minor issue.

    :25561
Children
No Data