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Sophos Anti-Virus 10 - Will not install - Unexpected product state 1 for product

I have a Windows 2003 Server that will not install Sophos Antivirus - 9 or 10 Client. It was running a successful Enterprise Console but it wouldnt install Sophos AV manually or by push from the console.

I have looked in these forums and a intensive google search and only found one reference to Unexpected product state 1 for product with code {034759DA-E21A-4795-BFB3-C66D17FAD183} but it had no solution.

I have removed everything off the Server including Enterprise console and have used an Sophos Removal Cleanup Utility. Now if I try to install either the Sophos Anti Virus 9 or 10 Client (Just to get some protection on) it immediatelty throws up the above error. Below is whats in the log file.

08/05/2012,10:09:54,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
08/05/2012,10:09:54,Information,Setup version 2.5.3.223,
08/05/2012,10:09:54,Information,Setup program was run from C:\escw_97_sa,
08/05/2012,10:09:54,Information,Checking that the operating system is supported and selecting the version of Sophos Endpoint Security and Control to install...,
08/05/2012,10:09:54,Information,Checking that Internet Explorer is installed and it is a recent version...,
08/05/2012,10:09:54,Information,Checking if Sophos Anti-Virus for XP or Sophos AutoUpdate are installed...,
08/05/2012,10:09:54,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 1 for product with code {034759DA-E21A-4795-BFB3-C66D17FAD183},
08/05/2012,10:10:00,Information,------------------ Installation program finishing ------------------,

Any help would be appreciated - Windows Server 2003 R2 SP2

:24609


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  • Installing version 7 and rebooting cured the issue. I was able to install version 10 without any hassle afterwards. I have since installed Enterprise console too.

    It looks like Product ID {034759DA-E21A-4795-BFB3-C66D17FAD183} is Sophos 7 and the previous administrator must of removed it without using the uninstaller.

    Thanks.

    :24705
Reply
  • Installing version 7 and rebooting cured the issue. I was able to install version 10 without any hassle afterwards. I have since installed Enterprise console too.

    It looks like Product ID {034759DA-E21A-4795-BFB3-C66D17FAD183} is Sophos 7 and the previous administrator must of removed it without using the uninstaller.

    Thanks.

    :24705
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