Hi all,
We are trying to recover our Sophos Management Console on the same server where it got accidently uninstalled.
I have reinstalled the database role, and the console successfully, but the Management Server role is displaying MSI errors 1603 in the logs which I am unable to resolve.....
i have tried the following
- renaming certification manager reg hive (changed this back)
- restarting the PC after error message
- tried another MSI incase the original was corrupt
I have noticed that Windows Event Viewer is displaying the below in MsiInstaller Source with a error, when installing the role, I did notice it only asked for the MSO certificate and not the company certificate.
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Product: Sophos Management Server -- 1: Certificate not found.
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this is the Sophos install log.... can someone help?
Property(S): VirtualMemory = 6692
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = administrator
Property(S): UserSID = S-1-5-21-1251890643-3791365559-1417130551-500
Property(S): UserLanguageID = 1033
Property(S): ComputerName = SDINF04
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 19
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:11:41
Property(S): Date = 9/23/2013
Property(S): MsiNetAssemblySupport = 4.0.30319.1
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): USERNAME = Windows User
Property(S): DATABASE = C:\Windows\Installer\32cb31.msi
Property(S): OriginalDatabase = C:\sec_521\ServerInstaller\Server64.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ENCRYPTIONINSTALLMODE.E96667BC_B851_472E_B9EA_5E2B142E3BFA = MIGRATE
Property(S): IEVERSION = 900
Property(S): OSSupportSxS = 1
Property(S): ASPNET = 4.0.30319.0
Property(S): AspNetVersionRequirementMet = 1
Property(S): DotNetFrameworkVersionRequirementMet = 1
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): CRYSTALREDIRECTIONNUMBER = 2
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): MSIEXECPID = 3000
Property(S): SOURCEDIR = C:\sec_521\ServerInstaller\
Property(S): SourcedirProduct = {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37}
Property(S): FullyQualifiedDnsName = sdinf04.gbn.com
Property(S): SERVER_USERNAMEENCODEDPASSWORD = **********
Property(S): ProductToBeRegistered = 1
MSI (s) (B4:A0) [13:11:41:311]: Note: 1: 1708
MSI (s) (B4:A0) [13:11:41:311]: Product: Sophos Management Server -- Installation failed.
MSI (s) (B4:A0) [13:11:41:311]: Windows Installer installed the product. Product Name: Sophos Management Server. Product Version: 5.2.1. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.
MSI (s) (B4:A0) [13:11:41:326]: Deferring clean up of packages/files, if any exist
MSI (s) (B4:A0) [13:11:41:326]: MainEngineThread is returning 1603
MSI (s) (B4:70) [13:11:41:326]: No System Restore sequence number for this installation.
=== Logging stopped: 9/23/2013 13:11:41 ===
MSI (s) (B4:70) [13:11:41:326]: User policy value 'DisableRollback' is 0
MSI (s) (B4:70) [13:11:41:326]: Machine policy value 'DisableRollback' is 0
MSI (s) (B4:70) [13:11:41:326]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B4:70) [13:11:41:326]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B4:70) [13:11:41:326]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B4:70) [13:11:41:326]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (B4:70) [13:11:41:326]: Restoring environment variables
MSI (s) (B4:70) [13:11:41:326]: Destroying RemoteAPI object.
MSI (s) (B4:1C) [13:11:41:326]: Custom Action Manager thread ending.
MSI (c) (78:E4) [13:11:41:326]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (78:E4) [13:11:41:342]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/23/2013 13:11:41 ===
This thread was automatically locked due to age.
