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upgrade issues 5.2

hardwork

Hi

A while back I updated sophos 4.5 to 5.2, nightmare to put it mildly.

I initially updated to 5.1 expecting problems, but it worked straight away, so i thought that the small step to 5.2 would be no problem, but how wrong was I.

After trying every possible solution on sophos site, I eventually caved and uninstalled all the msql and sophos stuff and did fresh install, and luckily my backup worked and I got information back.

There where of course issues with account passwords and I never really got it back working completly due to some nodes updating with one password and other nodes updating with different credentials.

Anyway long story long, i have the same error appearing again and am almost back to uninstalling and reinstalling as the instructions on sophos site never seem to prevail for me.

Basically the sophos management host service will not start, like this : http://www.sophos.com/en-us/support/knowledgebase/116454.aspx

But the alter db command fails with "cannot alter the user 'sophos db admins' because it does not exist"

I am ready for the wild goose chase of trying to fix sophos!!

Can anyone help me get underway.

Thanks

:41923


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    Hello hardwork,

    I was unable to reply with my account

    if an (implicit or explicit) Sign In takes you to a "template" My Account page just log out there. You'll then be able to sign in again.

    Seems like the account isn't there - did you run the query (you can leave out the WHERE clause to see all names)?

    luckily my backup worked and I got information back

    The backup was taken from which database? If 5.1 worked and 5.2 never did (are you meanwhile without a running management server)and the 5.1 databases are still here (did you make a final backup?) I'd manually reset/initialize the 5.2 databases which should cause the database upgrade to be (re-)performed. 

    Christian

    :41969
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  • 0

    Hello hardwork,

    I was unable to reply with my account

    if an (implicit or explicit) Sign In takes you to a "template" My Account page just log out there. You'll then be able to sign in again.

    Seems like the account isn't there - did you run the query (you can leave out the WHERE clause to see all names)?

    luckily my backup worked and I got information back

    The backup was taken from which database? If 5.1 worked and 5.2 never did (are you meanwhile without a running management server)and the 5.1 databases are still here (did you make a final backup?) I'd manually reset/initialize the 5.2 databases which should cause the database upgrade to be (re-)performed. 

    Christian

    :41969
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