Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 7 replies
  • Subscribers 1 subscriber
  • Views 4730 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUM not distributing or updating

RT

All,

sorry for the long winded post.
Background: My organization updated the EC on the 12th i believe and since then things have just gone downhill.  The VM that everything is on hated life until I migrated all settings from 15 Software Subscriptions to one general group.  This improved performance until disc space had gotten so low that SUM would time out when ever it tried to contact Sophos.  We have added more disc space enabling SUM to communicate with Sophos.  I have contacted support on 4 occasions and they have been very intelligent and eventually escalated the case.  Oddly enough it took a desperate call to a contact of mine to actually get support to contact me.  I ran the Sophos Diagnostic Utility 3 days ago and have yet to hear anything from support regarding any findings.  I also re-ran the install for SUM as a repair install and still nothing.  Any input is greatly appreciated.

Latest application event error: Synchronize operation failed when synchronizing product release '443DC50B-DFC1-4678-AC88-19965CAEA3B7'. Details: Cannot create stream C:/Documents and Settings/All Users/Application Data/Sophos/Update Manager/Update Manager/Warehouse/123

S2k3 sp2
Ent Con 4

Tried to recreate CIDs and Warehouse folder as described in another kb but no dice.

Update manager status
                                             01/16/2010 9:00:32 AM80040406  Delivery failed for software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.
                                             01/16/2010 8:48:41 AM80040401  Software update failed.                 
                                             01/16/2010 8:48:41 AM80040404  Threat detection data update failed

:834


This thread was automatically locked due to age.
Parents
  • 0

    Is EM library still running and updating correctly?-  EM is still "available" but is listed as not being updated since the date of our      migration and I get an error saying that I am unable to connect to it when I try to open/connect to it.

    Did you migrate some/all clients or do you still use the legacy policies?-   the clients were migrated but I created new policies both in Legacy and the new Update policies.  I have since changes to use Updates instead of Legacy.

    You have subscribed to SAVNT? Or am I misinterpreting this digits-dashes-letters string? -  I have subscribed to SAVNT as we sadly have a few of kicking around at our main campus.

    I worked on this issue for roughly 9 hours Saturday and found that when I restarted the Sophos Update Manager Service that it was somehow able to download the most recent version for SUM and is now at 1.0.3.122.  The oddest thing of all is that the Software Subscription was set to 7 Recommended and I changed it to 9 Recommended meaning there had been no instances of any 9 versions being downloaded (if I am not mistaken).  After changing the subscription to all/most devices have been updated to version 9 giving the indication that everything is working correctly even though it was still giving a failure for threat detection software.

    :852
Reply
  • 0

    Is EM library still running and updating correctly?-  EM is still "available" but is listed as not being updated since the date of our      migration and I get an error saying that I am unable to connect to it when I try to open/connect to it.

    Did you migrate some/all clients or do you still use the legacy policies?-   the clients were migrated but I created new policies both in Legacy and the new Update policies.  I have since changes to use Updates instead of Legacy.

    You have subscribed to SAVNT? Or am I misinterpreting this digits-dashes-letters string? -  I have subscribed to SAVNT as we sadly have a few of kicking around at our main campus.

    I worked on this issue for roughly 9 hours Saturday and found that when I restarted the Sophos Update Manager Service that it was somehow able to download the most recent version for SUM and is now at 1.0.3.122.  The oddest thing of all is that the Software Subscription was set to 7 Recommended and I changed it to 9 Recommended meaning there had been no instances of any 9 versions being downloaded (if I am not mistaken).  After changing the subscription to all/most devices have been updated to version 9 giving the indication that everything is working correctly even though it was still giving a failure for threat detection software.

    :852
Children
No Data