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SUM not distributing or updating

RT

All,

sorry for the long winded post.
Background: My organization updated the EC on the 12th i believe and since then things have just gone downhill.  The VM that everything is on hated life until I migrated all settings from 15 Software Subscriptions to one general group.  This improved performance until disc space had gotten so low that SUM would time out when ever it tried to contact Sophos.  We have added more disc space enabling SUM to communicate with Sophos.  I have contacted support on 4 occasions and they have been very intelligent and eventually escalated the case.  Oddly enough it took a desperate call to a contact of mine to actually get support to contact me.  I ran the Sophos Diagnostic Utility 3 days ago and have yet to hear anything from support regarding any findings.  I also re-ran the install for SUM as a repair install and still nothing.  Any input is greatly appreciated.

Latest application event error: Synchronize operation failed when synchronizing product release '443DC50B-DFC1-4678-AC88-19965CAEA3B7'. Details: Cannot create stream C:/Documents and Settings/All Users/Application Data/Sophos/Update Manager/Update Manager/Warehouse/123

S2k3 sp2
Ent Con 4

Tried to recreate CIDs and Warehouse folder as described in another kb but no dice.

Update manager status
                                             01/16/2010 9:00:32 AM80040406  Delivery failed for software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.
                                             01/16/2010 8:48:41 AM80040401  Software update failed.                 
                                             01/16/2010 8:48:41 AM80040404  Threat detection data update failed

:834


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    Looks like a fine mess. Unfortunately there is no sufficient warning about the vastly increased space requirements and also no section on how to deal with "very many subscriptions" after the first migration step. 

    Now as you are already past this point and waiting for support to call back - there might still a few things you could do.

    Is EM library still running and updating correctly? Did you migrate some/all clients or do you still use the legacy policies? If the latter no serious damage has been done. Don't know about the size of your organization and your "change management" but I'd seriously consider one of these options (though you better ask Sophos for an official statement before trying one of these):

    • Revert to SEC 3.1 - I have done so on one server without any problem
    • arrange for a new management server with a clean SEC 4 installation

    Looking at the snippets:

    You have subscribed to SAVNT? Or am I misinterpreting this digits-dashes-letters string?

    Cannot create stream - whenever I encountered it the source location started with http, I have never seen a drive letter there.

    Could you show us the Updating hierarchy report (or at least parts of it)?

    Christian

    :851
Reply
  • 0

    Looks like a fine mess. Unfortunately there is no sufficient warning about the vastly increased space requirements and also no section on how to deal with "very many subscriptions" after the first migration step. 

    Now as you are already past this point and waiting for support to call back - there might still a few things you could do.

    Is EM library still running and updating correctly? Did you migrate some/all clients or do you still use the legacy policies? If the latter no serious damage has been done. Don't know about the size of your organization and your "change management" but I'd seriously consider one of these options (though you better ask Sophos for an official statement before trying one of these):

    • Revert to SEC 3.1 - I have done so on one server without any problem
    • arrange for a new management server with a clean SEC 4 installation

    Looking at the snippets:

    You have subscribed to SAVNT? Or am I misinterpreting this digits-dashes-letters string?

    Cannot create stream - whenever I encountered it the source location started with http, I have never seen a drive letter there.

    Could you show us the Updating hierarchy report (or at least parts of it)?

    Christian

    :851
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