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AutoUpdate Failed

sjelia

Hi recently loaded Sophos Endpoint Security and Control v10.0 on my home PC, which was given to me through my company, and the auto update feature does not work.  My company provided a username and password to auto update and I'm positive I've entered it in correctly, since I've tried it a dozen times.  Below is what the updating log shows when I force a manual update.  Any help would be much appreciated.  Thanks!

Time: 6/20/2013 10:06:44 Message: AutoUpdate finished Module: ALUpdate Process ID: 2236 Thread ID: 256

Time: 6/20/2013 10:06:43 Message: Downloading phase completed Module: ALUpdate Process ID: 2236 Thread ID: 256

Time: 6/20/2013 10:06:43 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 2236 Thread ID: 256

Time: 6/20/2013 10:06:42 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 2236 Thread ID: 256

Time: 6/20/2013 10:06:42 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 2236 Thread ID: 256

Time: 6/20/2013 10:06:40 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 2236 Thread ID: 256

Time: 6/20/2013 10:06:40 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 2236 Thread ID: 256

:40999


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    Hello sjelia,

    your company should provide support for their end users, furthermore the license requires that home users (i.e. on a device not owned by the company) update from a company server. Anyway the most likely cause is that the credentials are invalid for updating from Sophos - either they are wrong or they are for updating from the company server (in which case you'd have to set the correct location instead of Sophos).

    Christian 

    :41007
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  • 0

    Hello sjelia,

    your company should provide support for their end users, furthermore the license requires that home users (i.e. on a device not owned by the company) update from a company server. Anyway the most likely cause is that the credentials are invalid for updating from Sophos - either they are wrong or they are for updating from the company server (in which case you'd have to set the correct location instead of Sophos).

    Christian 

    :41007
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