Automatic upgrade to v10??

I also had logged support calls with them, because since the forced switch our server had stopped pulling updates (this was on friday 27th July 18:34). The whole night and weekend our clients were upgrading. By monday morning when I came in, I was surprised to see thousands upon thousands of SCOM alerts and then the new shield icon for Sophos.

Funny enough, the suggestions from support didn't fix the server. In the end, I rebooted it and then it worked. Go figure...

By the time I found out we could revert the setting, it was way too late. There is no way that after thousands of workstations and servers were upgraded to v10.0 that I would downgrade them again to v9.5 and have to reboot again. We still can't do this until the next maintenance window.

I meanwhile also found out about this special Distribution List, where supposedly these update and release information emails are sent to clients. I'm trying to get on that list for almost two years, and I see this still hasn't happened. I logged at least one support call over a year ago, where I was told I was on that list. From our account manager at Microsoft we receive these emails with at least 3 years in advance. Granted, I don't expect the same thing from every company, but a heads-up would be nice. These things should be opt-ins, and not opt-outs.

I found out in these forums that someone else had the same issue, he was advised to contact their Sophos Sales manager. We don't have one, as we didn't buy the product directly from Sophos. Our licence manager now gave me another name, whom I tried to contact. Let's see if we were finally added to this famous list.

Needless to say, after the second time this now happend to us with Sophos, I will suggest to my management that we let the maintenance contract expire and then go for another Anti-Virus solution, if not sooner. In our environment, it is completely unacceptable that an outside party can flick a switch and force something like this upon us.

I also had logged support calls with them, because since the forced switch our server had stopped pulling updates (this was on friday 27th July 18:34). The whole night and weekend our clients were upgrading. By monday morning when I came in, I was surprised to see thousands upon thousands of SCOM alerts and then the new shield icon for Sophos.

Funny enough, the suggestions from support didn't fix the server. In the end, I rebooted it and then it worked. Go figure...

By the time I found out we could revert the setting, it was way too late. There is no way that after thousands of workstations and servers were upgraded to v10.0 that I would downgrade them again to v9.5 and have to reboot again. We still can't do this until the next maintenance window.

I meanwhile also found out about this special Distribution List, where supposedly these update and release information emails are sent to clients. I'm trying to get on that list for almost two years, and I see this still hasn't happened. I logged at least one support call over a year ago, where I was told I was on that list. From our account manager at Microsoft we receive these emails with at least 3 years in advance. Granted, I don't expect the same thing from every company, but a heads-up would be nice. These things should be opt-ins, and not opt-outs.

I found out in these forums that someone else had the same issue, he was advised to contact their Sophos Sales manager. We don't have one, as we didn't buy the product directly from Sophos. Our licence manager now gave me another name, whom I tried to contact. Let's see if we were finally added to this famous list.

Needless to say, after the second time this now happend to us with Sophos, I will suggest to my management that we let the maintenance contract expire and then go for another Anti-Virus solution, if not sooner. In our environment, it is completely unacceptable that an outside party can flick a switch and force something like this upon us.