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Sophos AutoUpdate Setup failed.

deepdig

I can`t find the problem. :( windows 2003r2, sophos 10.3.11.22, updating fails.

Part of log file:

MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=Logger.TextLoggerOld.1,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegOpenKey(,Key=CLSID\{ECA9F70D-6498-4E9B-B585-0491F28079FE}\Programmable,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegOpenKey(,Key=CLSID\{ECA9F70D-6498-4E9B-B585-0491F28079FE}\TypeLib,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value={FFC77341-8EBA-40DA-8A5F-343A35FBCF5F},)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value={FFC77341-8EBA-40DA-8A5F-343A35FBCF5F},)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegOpenKey(,Key=CLSID\{ECA9F70D-6498-4E9B-B585-0491F28079FE}\VersionIndependentProgID,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=Logger.TextLoggerOld,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=Logger.TextLoggerOld,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegOpenKey(,Key=CLSID\{75BADC2D-4A54-406C-89FA-F5911076FDED},,BinaryType=0,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=TextLogReader Class,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=TextLogReader Class,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegOpenKey(,Key=CLSID\{75BADC2D-4A54-406C-89FA-F5911076FDED}\InprocServer32,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=C:\Program Files\Sophos\AutoUpdate\logger.dll,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=C:\Program Files\Sophos\AutoUpdate\logger.dll,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(Name=ThreadingModel,Value=Apartment,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegOpenKey(,Key=CLSID\{75BADC2D-4A54-406C-89FA-F5911076FDED}\ProgID,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=Logger.TextLogReader.1,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,Value=Logger.TextLogReader.1,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegOpenKey(,Key=CLSID\{75BADC2D-4A54-406C-89FA-F5911076FDED}\Programmable,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:671]: Executing op: RegAddValue(,,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegOpenKey(,Key=CLSID\{75BADC2D-4A54-406C-89FA-F5911076FDED}\TypeLib,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value={FFC77341-8EBA-40DA-8A5F-343A35FBCF5F},)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value={FFC77341-8EBA-40DA-8A5F-343A35FBCF5F},)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegOpenKey(,Key=CLSID\{75BADC2D-4A54-406C-89FA-F5911076FDED}\VersionIndependentProgID,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value=Logger.TextLogReader,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value=Logger.TextLogReader,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegOpenKey(,Key=TypeLib\{FFC77341-8EBA-40DA-8A5F-343A35FBCF5F}\1.0\FLAGS,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value=0,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value=0,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegOpenKey(,Key=TypeLib\{FFC77341-8EBA-40DA-8A5F-343A35FBCF5F}\1.0\HELPDIR,,BinaryType=0,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value=C:\Program Files\Sophos\AutoUpdate\,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegOpenKey(,Key=AppID\{66241874-FF4F-47FA-9A47-59BE901FFCC2},,BinaryType=0,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(,Value=iMonitor,)
MSI (s) (44:50) [06:51:41:686]: Executing op: RegAddValue(Name=RunAs,Value=Interactive User,)
MSI (s) (44:50) [06:51:43:374]: Executing op: RegOpenKey(,Key=ISPSheet,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:374]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:374]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=ISPSheet\CLSID,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value={9F733B8C-80F9-4BC0-A239-99A599F6ED98},)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value={9F733B8C-80F9-4BC0-A239-99A599F6ED98},)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=ISPSheet\CurVer,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=ISPSheet.1,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=ISPSheet.1,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=ISPSheet.1,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=ISPSheet.1\CLSID,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value={9F733B8C-80F9-4BC0-A239-99A599F6ED98},)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value={9F733B8C-80F9-4BC0-A239-99A599F6ED98},)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=CLSID\{9F733B8C-80F9-4BC0-A239-99A599F6ED98},,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=AppID,Value={9F733B8C-80F9-4BC0-A239-99A599F6ED98},)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=CLSID\{9F733B8C-80F9-4BC0-A239-99A599F6ED98}\InprocServer32,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=C:\Program Files\Sophos\AutoUpdate\ispsheet.dll,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=C:\Program Files\Sophos\AutoUpdate\ispsheet.dll,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=ThreadingModel,Value=Both,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=CLSID\{9F733B8C-80F9-4BC0-A239-99A599F6ED98}\ProgID,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=ISPSheet.1,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=ISPSheet.1,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=CLSID\{9F733B8C-80F9-4BC0-A239-99A599F6ED98}\VersionIndependentProgID,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=ISPSheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=ISPSheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(,Key=AppID\{9F733B8C-80F9-4BC0-A239-99A599F6ED98},,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,Value=Sophos Property Sheet,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos\AutoUpdate\Service,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegCreateKey()
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos\AutoUpdate,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=Installation Path,Value=C:\Program Files\Sophos\AutoUpdate\,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=Data Path,Value=C:\Program Files\Sophos\AutoUpdate\,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=ProductVersion,Value=3.1.4.81,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegCreateKey()
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=HideConnectionDialog,Value=#0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=HideTrayIcon,Value=#0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\IE Setup,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(,,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\IE Setup\DependentComponents,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:389]: Executing op: RegAddValue(Name=Sophos AutoUpdate,Value="5.0",)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\ALC,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(,,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(Name=DLLPath,Value=C:\Program Files\Sophos\AutoUpdate\AUAdapter.dll,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(,,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(,,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos\AutoUpdate\Inetconn.Connection,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(,Value=Connection Class,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos\AutoUpdate\Inetconn.Connection\Parameters,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(,,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(Name=DialingTimeout,Value=#90,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(Name=PollingFrequency,Value=#30,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(Name=Sophos AutoUpdate Monitor,Value=C:\Program Files\Sophos\AutoUpdate\almon.exe,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos\AutoUpdate\Plugins,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegAddValue(Name=AutoUpdateInstalled,Value=#1,)
MSI (s) (44:50) [06:51:43:405]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Sophos\AutoUpdate\UpdateStatus,,BinaryType=0,)
MSI (s) (44:50) [06:51:43:405]: Executing op: ActionStart(Name=AccountHandlerSwitchSecurity,,)
MSI (s) (44:50) [06:51:43:405]: Executing op: CustomActionSchedule(Action=AccountHandlerSwitchSecurity,ActionType=3073,Source=BinaryData,Target=SwitchAccountSecurity,CustomActionData=SOFTWARE\Sophos\AutoUpdate\Service)
MSI (s) (44:50) [06:51:43:421]: Creating MSIHANDLE (170) of type 790536 for thread 1872
MSI (s) (44:98) [06:51:43:421]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI544.tmp, Entrypoint: SwitchAccountSecurity
MSI (s) (44:98) [06:51:43:639]: Closing MSIHANDLE (170) of type 790536 for thread 1872
MSI (s) (44:50) [06:51:43:639]: User policy value 'DisableRollback' is 0
MSI (s) (44:50) [06:51:43:639]: Machine policy value 'DisableRollback' is 0
Action ended 6:51:43: InstallFinalize. Return value 3.
:54797


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