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BEX Problem with Sophos Data Protection Suite on Win 7 64 Bit

SECURITYMANAGER

I have downloaded and am trying to install the following on my Windows 7 64bit laptop. I have delete my previous Norton 360 and restarted. I have tried 130604 escw_102_sa_sfx, escw_100_sa_sfx and savw_102_sa_sfx and all have had the same error. When I right click and run as administrator, I start to install and get the following:

Problem signature:
Problem Event Name: BEX
Application Name: setup.exe_Sophos CD Setup for Enterprise Suite
Application Version: 2.6.0.223
Application Timestamp: 4ea2a2b5
Fault Module Name: StackHash_cb5a
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 006966e0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: cb5a
Additional Information 2: cb5adf8f5bac4bc39db6c83fb76b8021
Additional Information 3: 069a
Additional Information 4: 069a21d13b18867ab9ee2acd8fdcfbaa

Can anyone help? 

:40601


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    Hello SECURITYMANAGER,

    I have delete my previous Norton 360 - surely you mean uninstalled? Setup.exe isn't some fancy application and shouldn't encounter such an exception (access violation, more specifically buffer overflow or DEP - I assume the latter as it mentions Stack_Hash and the offset is quite large). Can't say what's causing it. You might want to check the Event Log for preceding errors. Don't think that setup.exe is at fault (otherwise there'd be more reports) so it's probably specific to your computer. Nevertheless the problem seems, for now, only to surface with setup.exe so I suggest you contact Support directly - the might have some tips how to proceed.

    Christian 

    :40623
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  • 0

    Hello SECURITYMANAGER,

    I have delete my previous Norton 360 - surely you mean uninstalled? Setup.exe isn't some fancy application and shouldn't encounter such an exception (access violation, more specifically buffer overflow or DEP - I assume the latter as it mentions Stack_Hash and the offset is quite large). Can't say what's causing it. You might want to check the Event Log for preceding errors. Don't think that setup.exe is at fault (otherwise there'd be more reports) so it's probably specific to your computer. Nevertheless the problem seems, for now, only to surface with setup.exe so I suggest you contact Support directly - the might have some tips how to proceed.

    Christian 

    :40623
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